The property was everything we expected – clean, well presented, check-in and check-out was flawless, etc., etc., etc. BUT – We had a problem with an envelope that had been couriered to the hotel for us in advance of our arrival. A misunderstanding resulted in the envelope being returned to the courier, which was a significant inconvenience to us. Very, very rarely in my 40-odd years of travelling have I come across anyone prepared to go to the lengths the Hotel did to get the situation resolved as efficiently as Dierdre and her team did. That’s the stuff we’ll remember and highlight if we ever have a chance to recommend a hotel in Dublin.