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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun loungers, beach umbrellas, beach towels
Exterior
Outdoor pool, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Room service
    Room service
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Palm Jumeirah, Dubai, Dubai, 0
  • Aquaventure
    6 min drive
  • Burj Al Arab
    20 min drive
  • Souk Madinat Jumeirah
    20 min drive
  • Dubai (DXB-Dubai Intl.)
    43 min drive

Room options

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

  • Beach view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Pool

C Central Resort the Palm

On private beach
Pool
Hot Tub
All inclusive
4.1 out of 5, Very Good, (463)
The price is $196
per night
$246 total
includes taxes & fees
Dec 8 - Dec 9
C Central Resort the Palm

About the neighborhood

Dubai

With a stay at The Retreat Palm Dubai MGallery by Sofitel in Dubai (Palm Jumeirah), you'll be within a 10-minute drive of Aquaventure and Palm Islands. .This beach hotel is 8.5 mi (13.7 km) from Dubai Marina Mall and 8.9 mi (14.3 km) from Marina Beach.

What's nearby

  • Aquaventure - 6 min drive - 1.9 miles
  • Wild Wadi Water Park - 20 min drive - 9.3 miles
  • Burj Al Arab - 20 min drive - 9.6 miles
  • Souk Madinat Jumeirah - 20 min drive - 9.6 miles
  • Marina Beach - 24 min drive - 8.9 miles

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai Intl. Airport (DXB) - 43 min drive

Restaurants

  • ‪Nobu By The Beach - ‬4 min drive
  • ‪ستاربكس - ‬5 min drive
  • ‪Manava - ‬18 min walk
  • ‪Estiatorio Milos Dubai - ‬3 min drive
  • ‪Peacock Alley - ‬16 min walk

About this property

The Retreat Palm Dubai MGallery by Sofitel

Beachfront, with full-service spa
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Make yourself at home in one of the 255 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at Vibe, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Vibe - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla - This fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Chapters - Onsite café. Open daily.
Ripples - Onsite diner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 140 for adults and AED 70 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bait Al Nakhla
  • Chapters
  • Ripples
  • Vibe

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1999
  • New Year's Eve (31 December) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 236 out of 447 reviews" "
Rating 8 - Good. 126 out of 447 reviews" "
Rating 6 - Okay. 42 out of 447 reviews" "
Rating 4 - Poor. 22 out of 447 reviews" "
Rating 2 - Terrible. 21 out of 447 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahamed Nawaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member is fantastic.
Stayed 4 nights in Aug 2024

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Aaliyah

Traveled with partner
Wouldn’t stay again
Stayed 3 nights in Jul 2024

10/10 Excellent

Neal

Stayed 7 nights in Apr 2024

6/10 Okay

Lawrence

Liked: Property conditions & facilities
Wrong room type - didn’t make the beds up properly Classes that they advertised were not offered Healthy food was not healthy Pool area lacking space and sun beds, had to sit on beach Spa area basic Not a 5 star hotel in my opinion Overall disappointing
Stayed 2 nights in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent work
Staff couldn't be more helpful
Stayed 8 nights in Jun 2024

4/10 Poor

Ahmed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is generally not bad, but i had 2 big issues: 1. They didn't acknowldge the VIP status from Expedia, hence none of the benefits were received. 2. The dining options are generally limited, and the quality of food can be better.
Stayed 2 nights in Jun 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Maya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Jun 2024

10/10 Excellent

Kamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and enjoyable stay
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Traveled with group
Stayed 2 nights in May 2024

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Perfect hotel for relaxation and wellness activities
Stayed 3 nights in May 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in palm jumeirah, a bit far from the airport but close to downtown Dubai and it has a good breakfast selection as well as very good staff. I got the hotel for a good price during January and it exceeded my expectations, also the sea view was amazing.

6/10 Okay

Selim, Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities
construction site is loud
Stayed 4 nights in May 2024

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai - Palm
Great place to stay, will be back .
Stayed 7 nights in Apr 2024

10/10 Excellent

Marlene

Stayed 1 night in Apr 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Too disappointed!
There is a construction site in front of the hotel. We asked for a quite room, sea view, but they gave us a room facing the construction site, crane view. It was too noisy in the early morning and we couldn't sleep at all. Not much choice in dinner buffet. Flies flying on the table during breakfast. A five -star hotel shouldn't be like this.
Stayed 1 night in Mar 2024

6/10 Okay

Eamonn

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024

4/10 Poor

Siavash

Traveled with group, Traveled with family
Liked: Cleanliness
Breakfast was crowded, and the staff was short-handed tables remained with used dishes and did not get cleaned for the next person to sit.
Stayed 7 nights in Mar 2024

6/10 Okay

Nora

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the location was nice, by the water, it was 30-40 minutes away from the town, quite isolated. Checkin process was not great, we had 4 rooms, they had us on different rooms, delivered the luggage of all 4 to a single room, and had us hunting around for them late at night when we were exhausted. I also tripped on their 2 inch high area rugs, and was told that I should've been wearing flats (instead of wedges) meanwhile 3 others in our party tripped over the same rugs. For the amount we paid, it was disappointing. The room ergonomics were off, awkward, making it hard to get around...too many light settings/buttons to push with small font on the labeling, making it hard to figure out how to operate the switches without glasses. The food in the buffet was superb, just about the only great thing there. Wouldn't really recommend this hotel for all the above reasons.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shahanaz

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
Stayed 5 nights in Feb 2024

10/10 Excellent

Simone

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
Stayed 5 nights in Feb 2024