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Palace Downtown

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
View from property
Minibar, in-room safe, blackout drapes, soundproofing
Restaurant
Restaurant

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Souk al Bahar
    2 min walk
  • Dubai Mall
    6 min walk
  • KidZania
    9 min walk
  • Dubai (DXB-Dubai Intl.)
    21 min drive

Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed
Property amenity
Shangri-La Dubai
Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (1094)
Shangri-La Dubai

About the neighborhood

Dubai

With a stay at Palace Downtown, you'll be centrally located in Dubai, within a 10-minute walk of Dubai Mall and Dubai Fountain. .This family-friendly hotel is 1.3 mi (2.1 km) from Burj Khalifa and 4.4 mi (7.1 km) from Dubai International Convention and Exhibition Centre.

What's nearby

  • Dubai Mall - 6 min walk - 0.3 miles
  • Dubai Fountain - 10 min walk - 0.6 miles
  • Dubai Aquarium & Underwater Zoo - 16 min walk - 0.9 miles
  • Burj Khalifa - 19 min walk - 1.1 miles
  • Dubai International Convention and Exhibition Centre - 9 min drive - 4.4 miles

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 242 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Dubai? This hotel has 18299 square feet (1700 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 790 out of 1004 reviews" "
Rating 8 - Good. 148 out of 1004 reviews" "
Rating 6 - Okay. 41 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was amazing very professional and knowledgeable Made us feel right at home .
Stayed 4 nights in Aug 2024

8/10 Good

M HABIB

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
We mostly dealt with Osama and Sido and they were both super helpful and accommodating. Having such lovely staff at the front desk makes all the difference. They knew every guest and made sure to make us feel at home. The hotel is super clean and well kept, house keeping staff was very good too. The only problem was the noise level. We were under the impression that it would be double glazed windows. But they weren’t and we could hear the entire fountain show very clearly. Osama was kind enough to offer us a quieter room. The hotel is almost connected to the mall which is great if you’re there for shopping. Time out market is a 2 minute walk so lots of good options to eat nearby. But the noise level in the room from 6:30 to 11:30 is an issue.
Stayed 4 nights in Aug 2024

10/10 Excellent

Janelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic food, friendly to kids, very clean. However when we tried to let them know we needed to check in early we could not get a hold of them online or via phone. The booking was made via Expedia so maybe that’s why. When we arrived at 6am they let us check in early, but was a bit nerve wracking in the lead up as we had a 14 hour flight. Oh, we booked a kids bed and had to ask for it to be brought to the room, also booked a kids bathrobe but wasn’t there either when we arrived
Stayed 2 nights in Jul 2024

10/10 Excellent

Xudong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

jamil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Rajesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent location. Walkable to Dubai mall. Very convenient.
Stayed 2 nights in Jun 2024

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING VIEWS
Amazing stay Best views
Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Farokh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is almost nothing about this hotel to dislike. Palace provides all the things that business or pleasure traveler would wish. Just ONE suggestion: there are two coffee tables in each room but there is no desk for business guests to sit and work. There is space for it. Just needs to replace a table with a desk and add a chair.
Stayed 4 nights in Jul 2024

10/10 Excellent

Fyad

Stayed 3 nights in Jul 2024

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Hazeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Dimitris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with the perfect location right next to Dubai mall and Burj Khalifa.
Stayed 3 nights in Jul 2024

10/10 Excellent

adeel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Nassar, Nj

Liked: Amenities
Great place
Stayed 1 night in Jul 2024

10/10 Excellent

Abdulla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It was a wonderful stay in every detail, starting from the reception with Mr. Shahab, who welcomed us and facilitated the check-in process, through all the hotel staff. Thank you. We will definitely come back to you.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hayati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,excellent hotel,great staff. Highly recommend.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was amazing
Stayed 2 nights in Jul 2024

10/10 Excellent

Matar

Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Perfect location if spending a few nights. Staff was so welcoming. We had just come from a month in Africa and had just casual clothing….. not a problem. Unpretentious
Stayed 2 nights in Jul 2024

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024