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Room type Options Nightly price Book
Executive Double Room
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Junior Suite
Room with view
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Double Room
320 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Double Room
Room with view
344 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Premium Double Room, 1 Queen Bed
291 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Standard Double Room
Room with view
291 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Premium Double Room
Room with view
323 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury hotel with 2 restaurants and a full-service spa

Popular property highlights

Free self parking
Free WiFi
Business center
24-hour front desk
Concierge services

Located in Douala, Krystal Palace Douala is within a 15-minute walk of Eko Market and La Nouvelle Liberte. This luxury hotel is 1 mi (1.6 km) from Cathedral of Saints Peter and Paul and 1.5 mi (2.5 km) from Espace Doual'art.

Make yourself at home in one of the 237 guestrooms featuring minibars. Satellite television is provided for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and complimentary newspapers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A shuttle from the airport to the hotel is complimentary (available 24 hours).

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Krystal Palace Douala features a full-service spa and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, gift shops/newsstands, and coffee/tea in a common area. A shuttle from the airport to the hotel is complimentary to guests (available 24 hours). Complimentary covered self parking is available on site.

Krystal Palace Douala has designated areas for smoking.

  • Coffee/tea in common areas
  • Number of outdoor pools - 1
  • Designated smoking areas (fines apply)
  • Newspapers in lobby (surcharge)
  • Elevator
  • Number of bars/lounges - 2
  • Full-service spa
  • 24-hour front desk
  • Covered parking
  • Spa treatment room(s)
  • Free self parking
  • Free WiFi
  • Number of coffee shops/cafes - 2
  • Swimming pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Free reception
  • Luggage storage
  • Free airport transportation - pickup
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Total number of rooms - 237
  • Television in common areas
  • Wedding services

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French

Parking

Free self parking

Room Amenities

Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room climate control (air conditioning)
  • Pay movies
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Free bottled water
  • Bidet
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)
  • Satellite TV service
  • TV size: 52
  • Connecting/adjoining rooms available
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 1
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Wardrobe or closet
  • Toothbrush and toothpaste available on request
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair

Where to Eat

A complimentary manager's reception is offered each day.

Krystal Palace Douala has 2 restaurants on site.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

Spa Services

SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Hospital bed available
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at 8:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Property follows sanitization practices of COVID-19 Guidelines (WHO)

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are not available

Masks are compulsory at the property

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Cash or credit card deposit required

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are not in place

Contactless check-in is not available

No rollaway/extra beds available

Onsite COVID-19 testing (PCR) is available

Carbon monoxide detector

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Service animals not allowed

Reservations are required for onsite COVID-19 testing

Individually-wrapped food options are not available

Gap period enforced between guest stays - 48 hours

Minimum age for COVID-19 test requirement: 8

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50000 per person
  • A tax is imposed by the city: EUR 6.10 per person, per night
  • Shuttle transfer per adult: EUR 12.19 (one-way)
  • Shuttle transfer per child: EUR 0 (one-way)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Krystal Palace Douala Hotel
  • Krystal Palace Douala Douala
  • Krystal Palace Douala Hotel Douala

We should mention

Pool access available from 6:30 AM to 8:30 PM.

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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