4/10 Poor
Elizabeth
Traveled with group
Aug 20, 2024
Liked: Staff & service
I only stayed here for one night as every hotel in downtown detroit was pretty much booked on August 17th.
I checked in pretty late 3 am. Check in staff said my reservation was already cancelled but she would renew my reservations no issue. Hold fee of $20 USD was help on creditcard and water was offered.
Room
we had one king bed and a pull out bed. While the king bed was nice the pull out bed was disgusting. The mattress had no cover so we could see the stains that had incurred on the mattress, and it definitely wasn't pretty. There was brown stains all over which for me is a clear sign that this mattress needs to be replaced.
Staff was nice and gave us sheet covers and blankets but honestly no one would want to sleep on that. We had to put the couch cushion on top and add other things to make it work. Room is tight for 3 people and the bathroom isn't anything fancy.
Staff however was very friendly.
We did not explore pool or do breakfast so can't speak on that
Elizabeth
Stayed 1 night in Aug 2024