4/10 Poor
Adam
Traveled with family
Sep 23, 2024
Disliked: Cleanliness, amenities
I was told house keeping was not performed in my room because new guest rooms needed to be ready and the Hyatt was completely booked for the weekend. I pay everyday for housekeeping to clean the room, news towels, and made bed. Playing full rate to not get this service is unacceptable. It makes it extremely difficult on me being totally and permanently disabled as well as being exhausted at the end of the day to have to perform the tasks I hired Hyatt to perform for me. Being told nothing could be done because I used Expedia makes me no longer want to use Hyatt or Expedia. Hyatt years ago had given authority to each team member $1000 /day to make guest experiences perfect. By far this is my absolute worst experience at a Hyatt. Without making this right this will be my story to tell.
Adam
Stayed 3 nights in Sep 2024