4/10 Poor
Lakina F., Desoto
Nov 10, 2024
Liked: Cleanliness
No heat
We arrived to the condo while it was snowing heavily, to find it at 54 degrees. Attempted to turn the heat on, but it was not working. Called Glen and waited for 2 hours for no response. Sent a message through the site and he responded with suggestions that i attempted before contacting him. He responded by telling me that the property manager checked the boiler and the pipes and they were hot. The apartment remaided freezing. No one ever showed up to check the heat and then that part of town lost power for hours. At my final request for someone to come and physically check the heat, the maintenance guy came up and did all things ai had already done, only to tell me that the heat was broken and he didn’t understand why. More hours passed and they finally did something and the heat began to work. No discount or refund has been offered. My next email will be to VRBO.
Lakina F.
Stayed 2 nights in Nov 2024