8/10 Good
Tracey
Traveled with family
Sep 15, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our 3rd time to stay at this hotel. On our 1st stay, their system "crashed" we endured things while we were there.
Upon checking in on our 2nd stay, we were advised that their system "crashed" again. Alma a manager, advised us that we would have a "complimentary" nights stay when their system came back up and that she would be sure to put it in her notes. It never happened. When I called the hotel back a week after arriving back home, Alma no longer worked there, argh!!! I was advised by a person working the front desk that the hotel would honor the "complimentary" nights stays but I would have to email the General Manager (whose name is/was Chris). He never replied to my 2 emails and 1 voicemail. There are plenty other cute and quaint hotels in the area and have decided to stay at another hotel when visiting our daughter in Dallas. I didn't go into details about what happened on our 1st and 2nd stays (I did so in my email to the GM) but no person should have to endure what we did when there are plenty more options available to stay while in Dallas.
Tracey
Stayed 2 nights in Sep 2024