2/10 Terrible
Stephanie
Aug 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
My family of 5 and I had a layover in Dallas and needed somewhere to spend 8hours . I picked the hotel because it was close enough to DFW airport and It had a shuttle bus that goes to the airport. When I called the hotel to ask where I can get the shuttle bus. The man at the front desk said you’re at terminal C , I’ll send over my driver. He then hung up before I could ask anything else.
DFW airport is a big and somewhat confusing airport . Luckily the people at the airport were extremely nice and helpful . It took my family and I 1hour to find terminal C. The driver was fast and efficient . He did show up 25 minutes after calling the hotel and letting them know, we had made it to Terminal C.
We arrive at the hotel and the man at the front desk was rude and made it evident he didn’t want to be there . It was late and all I wanted was to go to sleep after our long day at the airport. Honestly, the rude attendant was the least of my problems, Within five minutes of my family and I walking into our room. We saw a large cockroach
How I wish I could up load the pictures of the cockroach that greeted us at our room door or of the garbage bag left on our balcony. By this point we decided to checkout after 3 hours and wait out the rest of our time at the airport. I will say this, the girl that was at the front desk when we checked out at 2:45 a.m was actually nice and polite.
Stephanie
Stayed 1 night in Aug 2024