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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Point of interest
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Check-in/check-out kiosk

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$121
$103 nightly
$121 total
Total with taxes and fees
Mar 16 - Mar 17

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(79 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool
Hampton Inn & Suites Dallas Downtown
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,100 reviews
$131 nightly
The price is $154
Mar 1 - Mar 2
Total with taxes and fees
Hampton Inn & Suites Dallas Downtown

About the neighborhood

Dallas

With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 5-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.8 mi (1.2 km) from Reunion Tower and 0.9 mi (1.5 km) from American Airlines Center.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • American Airlines Center - 15 min walk - 0.8 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 478 out of 1353 reviews
Rating 8 - Good. 252 out of 1353 reviews
Rating 6 - Okay. 246 out of 1353 reviews
Rating 4 - Poor. 174 out of 1353 reviews
Rating 2 - Terrible. 203 out of 1353 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Ughhh it was great lovely stay perfect room
Stayed 2 nights in Oct 2025

4/10 Poor

Hope

Disliked: Staff & service, amenities
I must start with the fact that the room was clean overall. However, the paint was chipping and the wallpaper was coming off. The room also smelt like cigarettes. The hallway carpets weren’t the cleanest. The staff was okay at best. Some better than others. Employees were arguing in front of guests, other employees were correcting eachother in front of guests. It was an interesting experience. There are 20 something floors, and only 2 elevators working. We missed multiple uber rides because we had to wait 15+ minutes for the elevator. At one point, we took the stairs, and they wreaked of pee, had food on the ground, etc. it was gross. I would definitely not stay here again.
Stayed 3 nights in Nov 2025

2/10 Terrible

Angelica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room 1936 suite that I was in the toilet was not working properly and I reported the issue in the evening and no one came until the next day at around 11 am n then the maintenance guy said that it was an old toilet and it was running slow but a new one had to be installed but not until the room was empty. Very inconvenient for me. Also I had an issue with at the bar I was told at first I could take the drink to my room if I poured it in a cup the last time I visited but when I ordered the drink this time around I was told I couldn’t take up to my room at all it was mixed communication as I was not pleased. The server was very rude to me .
Stayed 2 nights in Nov 2025

6/10 Okay

Balbina

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
the toilet was leaking and the tub got clogged up. it was fixed promptly though but it is a hassle to go through.
Stayed 1 night in Oct 2025

8/10 Good

sara

Traveled with family
Liked: Amenities, property conditions & facilities
The majority of the staff were phenomenal. The cleanliness of the rooms and hallways could use a little bit more attention. The food was delicious for the lunch and dinner options. Oddly, breakfast wasn’t included with what I was paying for and at $18+ per person, my family and I never ate the breakfast. Mr. Bartender at the Thrive bar was on point! The drinks were a 10/10.
Stayed 4 nights in Nov 2025

10/10 Excellent

Amy

Stayed 1 night in Oct 2025

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Braylon

Business traveler
.
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Stayed 3 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Stayed 2 nights in Nov 2025

10/10 Excellent

bill

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff. The bed was everything! Most comfortable hotel bed we've ever experienced!
Stayed 1 night in Nov 2025

10/10 Excellent

Kathy

Traveled with family
Clean rooms, great breakfast, helpful staff
Stayed 1 night in Nov 2025

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

SUPATTRA

Stayed 1 night in Nov 2025

2/10 Terrible

Sameer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is more like a motel. Terrible customer service. Terrible evening front desk staff. Asked for wake up call never received one. Rooms are ok not the best not the worst. Plumbing in sink and shower is terrible water constantly backed up. Entire hallway stunk of weed. Not a family friendly hotel. No room service. Parking garage is poorly engineered. Nightmare of a hotel thank god we only needed to stay for one night. I will never stay at this location again I strongly advise everyone else to stay away from this property.
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2025

6/10 Okay

Terry

Liked: Cleanliness, staff & service, amenities
Breakfast was not included. Never received a receipt.
Stayed 1 night in Nov 2025

10/10 Excellent

Jaclyn

It was great!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and dinner were great!
Stayed 1 night in Nov 2025

10/10 Excellent

Fernando

Stayed 1 night in Oct 2025

10/10 Excellent

Kayleah

Stayed 1 night in Nov 2025

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Great location and staff
Stayed 1 night in Nov 2025