Cusco is a very old city, including the hotels. The hotel staff were all fantastic. At the conclusion of my stay, several stepped outside to assist me with a taxi and to bid me farewell, wishing me good travels and inviting me back for another visit.
Yes, the bed was hard and the feathers leaked out from the coverlet, but the room was clean, the included breakfast hardy with good variety, and the coffee delicious. What more do you want or need when you are staying in and next to architectural dating to the 14-1500's.