Staff was helpful and very accommodating. I had a room facing the plaza—it was a tad loud celebrating a feast day, but also a joy to be around. I knew it would be loud in the plaza (from reading previous reviews) and didn’t mind. Walls were a tad thin though, I had a room right under the stairs, so I could hear everyone coming up and down. My bathroom window also oddly opened up just under the stairs as well. But my room had 2 beds, a desk, a chair, and an area to put my belongings. It was nice that they also provide a boxed breakfast if you have to leave early for an excursion. Overall, a wonderful spot so close to all the action in Cusco.