For a four star hotel, it didn't offer any style or amenities. The doorman asked us hastily if we had a reservation there when we pulled up in our dirty off-road truck. No one at the front desk spoke English, which is fine for us since we speak enough Portuguese but would be really difficult for anyone traveling from the Pantanal. They offer 24-hour room service, but no menu in the room, just an old binder with stained pages. Only one thin blanket on the bed, we had to go down and ask for another. No lotion included in their toiletries (which is basic for any two star hotel), no coffee maker in the room. And doors close quite loudly, which unfortunately started at 3:45 AM. Not much better than the hotel airport. Restaurant wasn't what you would expect either, they walked over with a paper menu for faster service. Being vegetarians, we ordered from the regular menu, my risotto was overly salty, my husband's pasta, which wasn't supposed to have mushrooms since he has a mild allergy, indeed had a few they must have missed when picking them out. Breakfast was nice.