A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. .This spa hotel is 0.2 mi (0.4 km) from San Sebastian Plaza and 0.4 mi (0.6 km) from Convent of the Assumption.
What's nearby
Calderon Park - 5 min walk
New Cathedral of Cuenca - 5 min walk
Río Tomebamba & Calle Larga - 13 min walk
Alejandro Serrano Aguilar Stadium - 19 min walk
Mall del Rio - 6 min drive
Getting around
14n - Antonio Borrero Station - 9 min walk
Gaspar Sangurima Tram Station - 14 min walk
Cuenca (CUE-Mariscal Lamar) - 7 min drive
Restaurants
New York Pizza - 4 min walk
Negroni - 6 min walk
El Confesionario - 5 min walk
Hot Dog del Tropical - 5 min walk
Raymipampa - 5 min walk
About this property
Mansión Alcázar Boutique Hotel
Historic Cuenca hotel in Downtown Cuenca with a full-service spa
Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Room service (during limited hours) is available.
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Wheelchair-accessible parking available
Onsite parking options include a garage
Food and drink
Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
CASA ALONSO
Things to do
Full-service spa
Library
Sauna
Steam room
TV in common areas
Family friendly
Babysitting (surcharge)
In-room full-sized refrigerator/freezer
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
12 meeting rooms
24-hour business center
452 square feet of conference space
Computer station
Outdoors
Garden
Full-service spa
Aromatherapy
Body scrubs
Facials
Hot stone massages
Manicures/pedicures
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Handrails in stairways
Lever door handles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
2 buildings
2 floors
Banquet hall
Built in 2001
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Premium bedding
Bathroom
Bathrobes
Free toiletries
Private bathroom
Shower
Slippers
Towels provided
Entertainment
46-inch LED TV with satellite channels
Food and drink
Free bottled water
Full-sized refrigerator/freezer
Limited room service
More
Desk
Heating
Individual decor
Iron/ironing board on request
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 40.0 per day
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 13 per person (one-way)
Rollaway bed fee: USD 40.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca
Mansión Alcázar Boutique Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I cannot begin to tell to you how amazing this hotel is. I traveled with young children under 2 and they staff was so helpful with my food needs and even running out to get baby wipes for me. Super friendly, very professional. Domenica was at the front desk and was a gem! Super nice and always had a smile on her face. Very efficient too. Paul was very kind and warm hearted. Always willing to help and once again always has asking on his face. Faiber was amazing!!!!!! Always gracious and will to help. This overall stay for my family (total of 8) was amazing. We loved it! What a beautiful hotel and country! We will be back. Also you must try the zoo!!! Be prepared for a hike and wear proper hiking boots/ sneakers.
Beautiful historic building now hotel with a garden area, restaurant (and the food was very delicious), and the staff were extremely accommodating and professional. I can't wait for my return to this hotel in a few days.
Very nice hotel, well maintained, beautiful garden. Breakfast can be a little more generous. Need weights in their gym.
Staff is excellent and will go out of their way to help you and make you feel at home.
Lovely hotel, very boutique and beautiful, walking distance from the town centre (5 minutes) and easily accessible - no lift for access to the first floor but plenty of ground floor rooms if necessary for any disability requirements. Restaurant is on the ground floor
We thoroughly enjoyed our three days at the Mansion Alcazar Boujtique Hotel. The grounds were stunning and the main reception/lobby area was beautiful. Our room over looked the garden area and was airy and spacious. The staff was gracious and very helpful . . . they went out of their way to serve us! If we have the opportunity to visit Cuenca again, we will certainly stay there again.
I was so excited to visit Mansion Alcazar as it used to be one of my favorite hotels in the world. I was sad to find tacky plastic flowers in the room instead of the beautiful rose bouquets that made them special. They also stopped turn down service. And the food at the hotel which was always a highlight, this time was run of the mill. Service was also not great, which was surprising as there were hardly any guest. It was an overall disappointment.
A very cool, historic property right in the middle of the historic district. The hospitality was top notch. Grounds were beautiful and quiet. Our only issue was a very squeaky floor in our suite.