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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout drapes, iron/ironing board, free WiFi
Front of property
Indoor pool
Lounge
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook Mall
    9 min walk
  • Tamarack Centre
    10 min walk
  • Key City Theatre
    11 min walk
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    18 min drive

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Premier Room, 1 Queen Bed

  • 274 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Business center
Days Inn & Conference Centre by Wyndham Cranbrook
Pool
Breakfast included
Pet friendly
Parking included
4.1 out of 5, Very Good, (1293)
The price is $89
per night
$103 total
includes taxes & fees
Dec 6 - Dec 7
Days Inn & Conference Centre by Wyndham Cranbrook

About the neighborhood

Cranbrook

When you stay at Heritage Inn Hotel & Convention Centre Cranbrook in Cranbrook, you'll be connected to the convention center, within a 5-minute drive of Tamarack Centre and Cranbrook History Centre. .This hotel is 1.5 mi (2.4 km) from Cranbrook Golf and Country Club and 2.6 mi (4.2 km) from Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.6 miles
  • Cranbrook History Centre - 18 min walk - 1.0 mile
  • Wildstone Golf Course - 5 min drive - 2.7 miles
  • St. Eugene Golf Course - 7 min drive - 3.5 miles
  • Casino of the Rockies - 10 min drive - 5.2 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪A&W Restaurant - ‬9 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a meal at Skylight Cafe or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 0 to 1000000 per person
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 1008 reviews" "
Rating 8 - Good. 426 out of 1008 reviews" "
Rating 6 - Okay. 196 out of 1008 reviews" "
Rating 4 - Poor. 70 out of 1008 reviews" "
Rating 2 - Terrible. 38 out of 1008 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Disliked: Staff & service
Front desk staff poorly trained. No customer service skills
Stayed 1 night in Aug 2024

6/10 Okay

Delvin

Traveled with partner
TV didn't work. Didn't have another room for us, was told we'd get discount on room. That didn't happen
Stayed 1 night in Aug 2024

4/10 Poor

Bryanna

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!
Stayed 1 night in Aug 2024

8/10 Good

Erika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely older hotel. Everything looks dated, but beds are nice and staff is friendly. Breakfast was good
Stayed 1 night in Aug 2024

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were excellent!
Stayed 1 night in Aug 2024

10/10 Excellent

marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Legion lounge in the downstairs. A good place to play cards and socialize. Great prices on the beverages. The pool and hot tub seemed to be a little on the cool side, though. Enjoyed the luxury, courtesy bath products.
Stayed 1 night in Aug 2024

10/10 Excellent

Shelley

Traveled with partner
Liked: Amenities
Very clean and breakfast was very good. Loved the pool!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accomodating staff. The breakfast was great.
Stayed 1 night in Aug 2024

6/10 Okay

Trevor

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, property conditions & facilities
Linens smelled fresh..clean room and public areas. Very friendly staff …excellent breakfast but should offer toast!
Stayed 2 nights in Aug 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for dinner options
Stayed 1 night in Aug 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staffing were great. Very friendly and accommodating. Breakfast "buffet " was very basic. 4 hot items and cold cereal. No syrup for pancakes. The servers were literally invisible. Never saw them until the came and asked for the Breakfast coupon, then disappeared again
Stayed 3 nights in Aug 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We were happy with our stay and thought it was good value for money. We really appreciated the hot breakfast and thought the girl working there was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for traveling through. Outside area not great for dog walking, didn't see a grass area.
Stayed 1 night in Aug 2024

6/10 Okay

Carrie -New

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lyle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were clean and bed was comfortable only downer was breakfast 2 out of the 3 days they had cold pancakes no syrup no milk for cereal ran out of sausage’s kept running out of coffee scrambled eggs we’re swimming in water and staff seemed to not care. I can see running out of syrup but 2nd and 3rd day, they could have ran down the street to corner store and got some. Would I recommend this hotel only if you want to sleep not to eat.
Stayed 3 nights in Aug 2024

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The dirty little inn
The first room that we got was horrible dirty. The floor was stained so bad and smelled of smoke and carpet chemicals. The bed was dirty and had sand or something in it with yellow stains where some sat. Had no iron blow dryer or coffee pot. We switched out of that to a little cleaner room. At least the sheets looked clean. The room was never vacuumed and bathroom never cleaned. We had to ask for new towels. The breakfast was very bad. One day they ran out of food. We asked if we could have some cereal or yogurt and they said not on the menu today. So we waited for quite awhile for them to bring out more but too many people were waiting as well. Service counter people were nice and friendly. Oh and they advertised pool but it had a sign closed for maintenance and we asked when it would be working no one could give us an answer. We wanted a hotel with a pool so our kid could swim. It was so dirty anyways I would have never let her in it. The bottom had dirt sitting in it. Pictures on the Internet did the place amazing justice. It might have looked like that 30 years ago. Not sure if hotels.com is responsible for the inaccurate photos and descriptions or if the hotel itself is. Anyways horrible place don't stay here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin, Coleman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were clean, staff friendly and easy to walk to places close by.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Traveled with partner
Disliked: Staff & service
Housekeeping was not performed daily, had to make a request to have the sheets and towels changed. Buffet breakfast was included, which is a bonus considering the low rates. Overall not terrible but about what I would expect for less than 125$ a night. -Mark S
Stayed 4 nights in Aug 2024

8/10 Good

Nolan, Kelowna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a good stay! Internet worked well. Enjoyed the hot tub and even though only two jets were working and circulating. But those two jets had good power. Was a quiet sleep and staff were spot on excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an older type of hotel, but well-maintained & clean. Our room was spacious, with comfortable bed. Ample parking. Breakfast was better than average. Certainly the place seems like a good option when staying in Cranbrook.
Stayed 1 night in Aug 2024

4/10 Poor

Nathan

Traveled with partner
Disliked: Property conditions & facilities
Pictures are deceiving, our room was dated and not that nice. Breakfast is partially included in the price, we stayed 3 days and were given a one time use coupon for the breakfast
Stayed 3 nights in Aug 2024