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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout drapes, iron/ironing board, free WiFi
Reception
Lounge
Front of property
Indoor pool

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook Mall
    9 min walk
  • MBSS Grounds
    10 min walk
  • Triple O's
    1 min walk
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    18 min drive

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Premier Room, 1 Queen Bed

  • 274 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Business center

Days Inn & Conference Centre by Wyndham Cranbrook

Pool
Breakfast included
Pet friendly
Parking included
4.1 out of 5, Very Good, (1315)
The price is $76
per night
$89 total
includes taxes & fees
Jan 5 - Jan 6
Days Inn & Conference Centre by Wyndham Cranbrook

About the neighborhood

Cranbrook

When you stay at Heritage Inn Hotel & Convention Centre Cranbrook in Cranbrook, you'll be connected to the convention center, within a 5-minute drive of Tamarack Centre and Cranbrook History Centre. .This hotel is 1.5 mi (2.4 km) from Cranbrook Golf and Country Club and 2.6 mi (4.2 km) from Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk
  • Cranbrook History Centre - 18 min walk
  • Wildstone Golf Course - 5 min drive
  • St. Eugene Golf Course - 7 min drive
  • Casino of the Rockies - 10 min drive

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪A&W Restaurant - ‬9 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a meal at Skylight Cafe or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from December 26 2024 to December 26 2024 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 0 to 1000000 per person
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 420 out of 1000 reviews" "
Rating 6 - Okay. 191 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Brenda

Disliked: Staff & service, property conditions & facilities
Clean good for 1 night, booked for restaurant but was closed, breakfast only 1 flustered untrained server, was weekend, should have had buffet going, people could have got in and out and would have eassed the short staff issues, poor management
Stayed 1 night in Sep 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

gordon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This location is in serious need of a renovation!! Dated and worn out.
Stayed 1 night in Sep 2024

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The water smelled like moldy wet dirt not sure if it's the whole city or just the hotel but was nasty
Stayed 1 night in Sep 2024

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities
This is an older property that needs updating. There are lots of stairs if the are no main floor rooms available. There was no one to assist with your luggage It does however have a great restaurant and guests get a good discount. The server there was very pleasant and helpful I will not stay there again
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price. Downside was our room faced the train tracks and the trains were noisy.
Stayed 1 night in Sep 2024

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kathy

The hotel is situated close to fast food but their restaurant and bar is great. The room is quiet and clean but the overall appearance is worn
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Amanda

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

6/10 Okay

Agnes

Traveled with partner
Disliked: Staff & service
Handy for access to restaurant, entering and leaving the city. Evening staff gave vague and incomplete instructions and barely friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, efficient service from anyone we dealt with. Good value
Stayed 1 night in Sep 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2024

6/10 Okay

Jill

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated their Chef Will… made our stay…
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness
Disliked: Amenities
Lounge closes at 9:00. The property is old
Stayed 2 nights in Sep 2024

10/10 Excellent

Deanna

Stayed 1 night in Aug 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if was fine.
Stayed 1 night in Jul 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness was very good. The breakfast left much to be desired. Pancakes were dry and cool. Bacon was very chrisp. Juice was from crystals and only one kind each morning. When my husband asked for a glass of milk was told it would be $3.75. Cereals were aimed mainly for younger children and bowls were very small. Staff were friendly and made sure our room met all our needs. Pool and hot tub were good.
Stayed 3 nights in Sep 2024

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice facility for a quick stopover.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

Liked: Cleanliness, property conditions & facilities, room comfort
Great service and clean comfortable room.
Stayed 1 night in Sep 2024

2/10 Terrible

Heather

Stayed 1 night in Aug 2024