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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

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On the beach, beach massages, scuba diving, snorkeling
Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated
3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping
  • Gym

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Mr. Sancho's Beach Club
    ‪13 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • 750 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 753 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 790 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cozumel

With a stay at Secrets Aura Cozumel - Adults Only - All Inclusive in Cozumel, you'll be on the beach, a 5-minute walk from Paradise Beach and 13 minutes by foot from Mr. Sancho's Beach Club. .This all-inclusive property is 0.7 mi (1.2 km) from Playa Mia Grand Beach and Water Park and 2.6 mi (4.2 km) from San Francisco Beach.

What's nearby

  • Paradise Beach - 5 min walk - 0.3 miles
  • Mr. Sancho's Beach Club - 13 min walk - 0.7 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.9 miles
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive - 1.7 miles
  • San Francisco Beach - 5 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 266 individually decorated guestrooms, featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Windows, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the beach bar or the poolside bar.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this property consist of conference space and meeting rooms. Free valet parking is available onsite.
Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
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Aura Cozumel Grand Hotel Cozumel
Secrets Aura
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Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 311 out of 1170 reviews
Rating 8 - Good. 250 out of 1170 reviews
Rating 6 - Okay. 282 out of 1170 reviews
Rating 4 - Poor. 174 out of 1170 reviews
Rating 2 - Terrible. 153 out of 1170 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dustin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, our room was not clean when we arrived well after check in time. When we got to our room, the mini bar fridge was not working. We called to let them know. Also the door on the cabinet of the mini bar fell off when we opened it. Called front desk, took 3 days to be fixed. There were days we had no towels and no one picked up our room. Would call the concierge up to 4 times a day just to get some waters to our room. They always said, "someone will be right there." No one ever showed. The food in the restaurants were inedible. Worst dining I've ever had at an all inclusive. Food came out cold, with no flavor, all of it tasted like it had been microwaved. We will never try a Secrets property again. I was embarrased that our couple friends that came with us got the same experience we did.
Stayed 6 nights in Dec 2024

4/10 Poor

Kem

Traveled with family
Disliked: Property conditions & facilities
We had to switch rooms after day 2. There was water leaking through the ceiling. No hot water & no one cleaned our roomroomroomthrth3
Stayed 5 nights in Dec 2024

4/10 Poor

Tanya

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water was cold in our shower for 3 days. Broken cabinets, dirty floors in the room. Staff was always friendly. Meals were hit and miss. Really enjoyed the sushi. The room service breakfast was better than any of the restaurants. But the room service meals in the evening were again hit and miss depending on the days. Bali bed was a hit. It was missing the cooler but the wait staff did come around and were more than attentive. Overall we had a nice relaxing time. But they do need to do some updates and repairs.
Stayed 4 nights in Dec 2024

10/10 Excellent

Charlotte Kay, Checotah

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great view. Staff was super friendly and attentive.
Stayed 4 nights in Dec 2024

4/10 Poor

Kelli N

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and needs more staff. The rooms for my group of 10 had something wrong with the water system, the shower didn’t work. The room was damp and musty or my shower wouldn’t drain, the toilets barely flushed. It needs significant maintenance and way more staff the staff does not care about your problems. They do not care what you need. They want you to go away and spend more money. The air-conditioning unit drifted water on the bed all night, long of one of my friends, the front desk said just fill out the review they did didn’t comp them for anything asked to move him or nothing. They didn’t even fix the air conditioner.
Stayed 6 nights in Nov 2024

10/10 Excellent

Brigette D

Stayed 7 nights in Nov 2024

6/10 Okay

Lori Leigh, Wylie

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Justin

Stayed 7 nights in Nov 2024

10/10 Excellent

Toni

Stayed 3 nights in Nov 2024

6/10 Okay

JASON

Traveled with group
Liked: Staff & service
I liked the all inclusive experience. My room did not have hot water in the shower and the air conditioner above my bed leaked.
Stayed 4 nights in Dec 2024

4/10 Poor

Heather

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not get them to orovide ice and water. Asked multiple times and finally did it on the last day
Stayed 5 nights in Dec 2024

6/10 Okay

Denise D, Stockton

Traveled with partner
Disliked: Amenities
Unless you're "preferred" you can't enter half the facilities
Stayed 8 nights in Nov 2024

6/10 Okay

Rachel

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff didn’t want to help or really serve you. Always felt like we were inconveniencing them. Things in room were very old and broken. Never had a hand towel in room. Bed was comfortable and had a beautiful view.
Stayed 5 nights in Nov 2024

6/10 Okay

Gustavo, Los Angeles

Traveled with partner
Liked: Cleanliness, amenities
Nice place. But in desperate need of new management and renovation
Stayed 4 nights in Nov 2024

6/10 Okay

Gustavo, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service
We visited once before in 2019 and the place was superb. Our visit this time in 2024 was far from it. Everyone was as friendly as they could be, but the facilities are in dire need of a big renovation. We did 2 check-ins and both times we had to wait for over an hour till our room was ready, the place seems to be understaffed. And the worst thing we noticed is the pool towel situation. If you did not grab pool towels from the towel bin before 9am you would not get pool towels for the rest of the day, no matter how many times you reported them to the staff and them saying they already reported it. Before you dismiss this review, please note that I am someone who loved this place, but upon speaking with the staff, it is evident that the place is in between management changes since Hyatt bought them. So I am hoping they turn this ship around. The main issue seems to be at the management level and not with the actual staff individually. I had 2 separate rooms this time around and in both instances I required maintenance assistance, one was due to no hot water in the room, the other one was AC related. Oh and on a rainy day, there was a big leak in our bathroom ceiling to which the lobby said “we know” with a sigh as though they knew there are a lot of things to fix. Anyway. Here’s hoping they make this the paradise hotel I went to back in 2019. Because Secrets Aura is an awesome location with good food, excellent staff and an enviable beach.
Stayed 1 night in Nov 2024

8/10 Good

Stephen, Denver

Stayed 7 nights in Nov 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Esteban

Traveled with partner
Disliked: Amenities
They didnt have the Pool pump and filter in operation. Smell like sewage, so they had scented candles on. Food was below average
Stayed 6 nights in Nov 2024

8/10 Good

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 1st vacation alone (without kids) and we was a bit apprehensive after reading some of the reviews. After arrival we put all the not so good reviews in the rear view mirror, and had a fantastic time. Thats not to say that there was some things that we did not care for, however nothing that would cause for a not so favorable review. Most of the restaurants were fantastic, tho not a big fan of the “buffet style” that was offered at a couple spots. Staff was amazing and very friendly. Room was nice. There was a couple water slides around the pool that could have used a little help with water flow, so we didnt bother with them. I would say overall, 4.7 out of 5.
Stayed 6 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the entertainment, especially Arbey! He went out of his was to involve me in activities and to make sure I knew what was going on. He was outstanding!
Stayed 5 nights in Nov 2024

8/10 Good

William

Stayed 4 nights in Nov 2024

6/10 Okay

Iain

Business traveler
Disliked: Property conditions & facilities
Poor standards
The room was not ready at 3.00pm. I had to wait until 4.15pm and my room was along walk from reception. I was in a first floor room and there are no lifts. I went to the toilet and shut the door behind me, as always. When I returned to go one more time the door refused to open. It had locked itself. An engineer was summonsed. He fixed after about 20-minutes, but then he shut the door and it locked again. So, another 20-minutes wait for him to fix it again. Had this happened when I was inside without my mobile and with no hotel phone in the bathroom I would have been locked in all night. At circa 8.40am somebody entered my room with a master key without having been invited or been given permission to do so. Seriously? How is this possible? Do you not know which rooms are occupied? What if I had been naked? I would have been demanding a full refund after the locked toilet issue too. I am being invited to join Hyatt's membership, but if this is what Hyatt standards are I will give it a miss and stick with Hilton.
Stayed 1 night in Nov 2024

10/10 Excellent

lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were preferred beach front, ocean view. Loved the snorkeling right at the resort. Windows favorite restaurant with Luis as our waiter, making it enjoyable. Angel in reception went above and beyond.
Stayed 7 nights in Nov 2024

2/10 Terrible

Denise

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire stay was unpleasant, and we were extremely disappointed with the service. Everyone at the hotel was rude and did not accommodate our needs. It seemed like our room hadn’t been used or cleaned before our arrival. The bed sheets were dirty, not fresh, and there were bugs inside the duvet. Additionally, the room had a persistent foul odor, resembling sewer gas, which lasted throughout our entire stay. We requested a room change, but the front desk was unable to accommodate us. We had booked an all-inclusive package, but the front desk failed to inform us that there was an additional fee for "preferred access." When we attempted to dine at one of the restaurants, we were rudely told we couldn’t enter because it was for “preferred” guests only and were informed we needed to pay for an upgrade. To make matters worse, we discovered bed bugs in our room and left with numerous bites all over our bodies. As frequent travelers from Arizona who visit Cozumel twice a year, we were extremely disappointed by the poor quality of this stay. We will not be returning. Upon check out I expressed my concerns to they guy that checked me out he just shrug his shoulders and said leave a review online.
Stayed 4 nights in Nov 2024

2/10 Terrible

Chad

Liked: Staff & service
Disliked: Property conditions & facilities
Did not meet expectations of a Secrets resort.
Stayed 7 nights in Nov 2024