2/10 Terrible
Verified traveler
Traveled with family
May 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dodgy! DO NOT USE THEIR PARKING!
They only gave a flavour of their parking after I asked them to book it and they warned "same cancellation policy", meaning I'd have to pay it even if I realised I was parking my car in hell.
They gave a copy of a payment ticket dated a few months old with questionable validity and no reference to me or my car. They asked to pay in cash. This means no evidence of my car ever being there, if there were any problem.
And hell it was. It starts by having to maneuver the car on the sidewalk in order to drive it into an elevator. It takes it to their tiny basement cramped with other cars with almost no space for maneuvering. Then they ask to put it in their disabled parking space for 1 car but they insist to leave space for another car to fit in.
That wasn't the worst. Driving the car inside the elevator to get out was the most challenging manouver ever. We're talking about very narrow margins in all directions I looked. There was no margin for error and a larger car would 100% get damaged. Someone needs to be outside assisting as it's impossible to do it alone either. They protect the elevator entrace with shields and pillars with anti-collision foam and there's signs of damage everywhere. It was clear many cars get damaged and not even due to their driver's skills. That basement was a place of torture for cars (and overwhelming stress for drivers).
They asked for my credit card details for incidents and wrote down the details (as opposed to safely store it in a system).
Verified traveler
Stayed 2 nights in May 2024