It started out poorly as we were given two uncleaned rooms. The good news was that the hotel handled the opportunity to make things right very well. We were upgraded to two heavenly rooms on the fifth floor with beautiful views. Once there, everything was good. The hotel is huge, so some if the rooms are quite a hike from the elevators in the lobby. Also, since the hotel is quite large, the breakfast isn't as bountiful as some others in Scandinavia. The food they had was tasty and the bread and croissants were warm.