2/10 Terrible
Rebecca
Sep 22, 2024
Disliked: Staff & service, property conditions & facilities
We made a reservation over a month in advance for myself and two teenagers. We booked a king with a sofa bed. I called about 3 weeks out to make sure there was a cot and they said the only thing they could guarantee was all Kings had a pullout sofa. After an 8 hour drive we arrived to check in and the room did not have room for my daughter and no pullout couch. They basically said, “That’s all we have and we can’t help you.” We called around to leave and find a new hotel and everything was booked. We had to drive my daughter back to her college to sleep (1/2 hour each way) and when we asked for some type of cushioning blankets so my son could get some sleep they provided 2 extra pillows and 2 thin blankets to make a bed on a hard and gross floor. The only thing they said was that we shouldn’t use 3rd party vendors or things like this happen. No one got any sleep and we had a very long and hot day the next day. I have stayed in many other hotels and will never stay in a dump like this again.
Rebecca
Stayed 2 nights in Sep 2024