This hotel stay was unplanned and needed to be efficient as we were in a time crunch. I booked this hotel based on the ammenities listed on the site, and jsut needed sleep. What I walked in to was a front desk clerk that was busy watching a movie on a laptop, provided no information other than, "you're on the 2nd floor". The doorknob to the bathroom was loose and I got locked in the bathroom. My husband had to get me out by holding the other side of the door. The shower curtain - right next to the toilet had what looked like feces or vomit on it (which I only noticed AFTER) taking a shower. There was used soap in the shower which I thought was my husband's AND I USED IT! That is such a disgusting feeling. I went to use the shampoo, and the container was empty. I had to wash my hair with body wash.
The room overall was uncomfortable. It smelled extremely musty and the A/C took 2+ hours to cool the room to 71 degrees. We ended up switching beds half way through the night because it was so uncomfortable and LOUD. The springs would pop if you shifted or rolled. I was completely disappointed in this hotel. When I attempted to tell the front desk when checking out, he just kept repeating "bathroom?" and "house keeping?" I just gave up. It was the worst experience. Never again.
I was the front desk supervisor for a Sheraton and I would NEVER have allowed this to go unfixed. Guests need to be taken care of so that they WANT to return, and share a good experience.