2/10 Terrible
Patrice
Sep 30, 2024
Staff was rude, roaches were in first room, spoke with manager about refund they said they couldn’t give refund because I booked through Expedia but they offered to transfer me and my great aunt to another room, we switched rooms, visited my mom came back to room went to sleep I woke up to use bathroom Sunday night and noticed roaches on wall and coming out of air conditioning unit I didn’t want to wake up my aunt in the middle of the night she is 80 years old and has dementia I spoke with one of the employees about the complaint of roaches and could I get a full refund I took pictures and videos of the roaches I had to leave to take my aunt to her doctors appointment but asked to speak to a manager before I left employee stated her manager was running later I left then returned and employee stated that manager refunded me but I will have to wait on Expedia since I booked through a third party before I left I left my name and number with employee at the front desk the manger didn’t even bother to contact to let me know I would not ever recommend this hotel for a good stay I was highly disappointed and will never return
Patrice
Stayed 2 nights in Sep 2024