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Shangri-La Colombo

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Colombo

2 bars/lounges, lobby lounge
On the beach
Lobby
3 restaurants, breakfast, lunch, dinner served; international cuisine
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
1 Galle Face, Colombo, 00200
  • One Galle Face
    1 min walk
  • Galle Face Green
    4 min walk
  • High Commission of India
    12 min walk
  • Beira Lake Seaplane Base (BYV)
    43 min drive

Room options

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed

  • 904 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Egyptian cotton sheets, down comforters, minibar, in-room safe

Apartment, 2 Bedrooms

  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Egyptian cotton sheets, down comforters, minibar, in-room safe

Apartment, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

View from room

Deluxe Room, 1 King Bed, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Room, 1 King Bed, Balcony

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Room, 1 King Bed, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds

Egyptian cotton sheets, down comforters, minibar, in-room safe

Executive Suite, 2 Twin Beds

  • 904 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Twin Room, 2 Twin Beds, Ocean View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club, Twin Room, 2 Twin Beds, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed, Lake View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Lake View

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Twin Room, 2 Twin Beds, Lake View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club, Twin Room, 2 Twin Beds, Lake View

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room, 2 Twin Beds, Ocean View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Twin Room, 2 Twin Beds, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Ocean View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Lake View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds, Lake View

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Twin Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Ocean View Twin Room Non smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Ocean View Twin Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Ocean View Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Ocean View King Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Ocean View King Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lake View Twin Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Lake View Twin Room Non smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Lake View King Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Lake View King Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lake View Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Lake View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Lake View King Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Lake View King Room

  • Sleeps 3
  • 1 King Bed

Premier Balcony Room Non Smoking

  • Sleeps 3
  • 1 King Bed

Premier Ocean View King Room Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Balcony Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Balcony Room

  • Sleeps 3
  • 1 King Bed

Executive Suite-Non-Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Horizon Club Lake View Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club Lake View Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

One Bedroom Apartment Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Ocean View King Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Premier Ocean View King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Apartment

Egyptian cotton sheets, down comforters, minibar, in-room safe

Two-Bedroom Apartment

  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Ocean View King Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Ocean View King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Lake View Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club Lake View Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Ocean View Room Non smoking

Egyptian cotton sheets, down comforters, minibar, in-room safe

Horizon Club Ocean View Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Egyptian cotton sheets, down comforters, minibar, in-room safe

Executive Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
Pool
ITC Ratnadipa, a Luxury Collection Hotel, Colombo
Pool
Breakfast included
Spa
Kids pool
4.5 out of 5, Wonderful, (19)
The price is $176
per night
$236 total
includes taxes & fees
Dec 5 - Dec 6
ITC Ratnadipa, a Luxury Collection Hotel, Colombo

About the neighborhood

Colombo

With a stay at Shangri-La Colombo, you'll be centrally located in Colombo, a 4-minute walk from Galle Face Green and a 3-minute drive from Pettah Market. .This beach hotel is 1.5 mi (2.4 km) from Bally's Casino and 1.5 mi (2.5 km) from Jami Ul-Alfar Mosque.

What's nearby

  • Galle Face Green - 4 min walk - 0.3 miles
  • Nawaloka Hospital - 19 min walk - 1.0 mile
  • Pettah Market - 3 min drive - 1.3 miles
  • Bally's Casino - 3 min drive - 1.5 miles
  • Colombo City Centre - 4 min drive - 1.7 miles

Getting around

  • Colombo Fort Station - 9 min drive
  • Bandaranaike Intl. Airport (CMB) - 45 min drive

Restaurants

  • ‪Bombay Borough - ‬1 min walk
  • ‪The T-Lounge & Bar By Dilmah - ‬1 min walk
  • ‪The Pizza Bakery - ‬1 min walk
  • ‪The Manhattan Fish Market - ‬1 min walk
  • ‪Cafe Kai - ‬14 min walk

About this property

Shangri-La Colombo

Beach spa retreat walking distance from Galle Face Green
Shangri-La Colombo offers 541 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and down comforters. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.
The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 541 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Central, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Colombo? This hotel has 50203 square feet (4664 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Central - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
The Capital Bar & Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Capital Bar & Grill - Onsite bar. Open daily.
Sapphyr Lounge - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Central
  • Sapphyr Lounge
  • Shang Palace
  • The Capital Bar & Grill
  • The Capital Bar & Grill

Things to do

  • Art gallery
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (50,203 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Shangri Colombo Hotel
Shangri-La Hotel Colombo
Shangri-La Colombo
Hotel Shangri-La Hotel, Colombo Colombo
Colombo Shangri-La Hotel, Colombo Hotel
Hotel Shangri-La Hotel, Colombo
Shangri-La Hotel, Colombo Colombo
Shangri La Colombo
Shangri-La Hotel
Shangri-La
Shangri-La Colombo Hotel
Shangri La Hotel Colombo
Shangri-La Colombo Colombo
Shangri-La Colombo Hotel Colombo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 369 reviews" "
Rating 8 - Good. 66 out of 369 reviews" "
Rating 6 - Okay. 19 out of 369 reviews" "
Rating 4 - Poor. 11 out of 369 reviews" "
Rating 2 - Terrible. 3 out of 369 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

wenkai

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staff members are very friendly and knowledgeable
Stayed 1 night in Aug 2024

10/10 Excellent

amila, richmond hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Shehan

Stayed 3 nights in Jul 2024

10/10 Excellent

Priyan

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Ragutharan

Stayed 1 night in Jul 2024

10/10 Excellent

amila, richmond hill

Stayed 1 night in Jul 2024

10/10 Excellent

Fathima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Amazing amazing! It was for my mums birthday and the team went aboge and beyond with balloons, cake and drcorations.
Stayed 1 night in Jul 2024

10/10 Excellent

S

Stayed 3 nights in Jul 2024

10/10 Excellent

Lasath

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
During the late hours of the evening, when my family and I were waiting, sitting in the lounge area was extremely helpful as it provided some comfort as we waited for our taxi. What we did not particularly find helpful was at breakfast we asked for coffee and the lady took our order but we did not get our coffee after asking twice.
Stayed 4 nights in Jul 2024

4/10 Poor

Raj, Frisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked me for a deposit of LKR 100,000 but still wouldn't bill the bar tab to my room, and demanded cash. Only backed off when I asked to speak to the manager. The check in process was also annoying because the key card didn't work on my room door and I had to come back to the front desk. The bell boy delivered my bag to a different room, even though my room number was clearly marked on the tag. After checking out, when the bag was being loaded, I noticed my kit bag side pockets were unzipped and opened in two places.
Stayed 1 night in Jun 2024

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Rexie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. All facilitates like shopping is conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

Rexie

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Enjoyed
Stayed 4 nights in May 2024

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the ambience
Stayed 2 nights in May 2024

10/10 Excellent

visvakant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very poor wine list Good food Wonderful staff
Stayed 9 nights in Feb 2024

4/10 Poor

nicholas

The concierge promised me a new mercedes S500, then they changed and told me a Range Rover was outside waiting, then I go outside and see an aged Jaguar to drive me to TanGalle. This was terrible and dishonest and downright disorganized. Oh I took my own bags down as I asked them to come and take to car, they seemed too busy. Anyways as I got down to lobby then they tried to take my bags, sorry I'll take my own bags and I'll never come back. Amateurs.
Stayed 2 nights in Mar 2024

8/10 Good

Aparna, Seattle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's the revised review incorporating the additional details about the breakfast buffet and gluten-free options: My wife and I stopped over at the Shangri-La hotel in Sri Lanka on our way from Australia to the Maldives. We arrived around 11 pm on an Air Sri Lanka flight. If you don't fly business class, expect a long line at customs. After clearing customs, we easily located the Shangri-La desk, where a friendly staff member greeted us. He assisted with our luggage and arranged a cab to the hotel, which was a standard sedan without any hotel branding. The hotel has extensive security, with two checkpoints to pass through before reaching the reception. Check-in was smooth, and the staff's English proficiency was adequate for a 4-5 star hotel in India. Our luggage arrived in the room shortly after, but we had to remind the staff to clearly note our room number. Our room was well-appointed, with four complimentary water bottles, which we greatly appreciated. The strong sandalwood scent was initially overwhelming but became more tolerable over time. The bathroom was nice, although the bathtub was a bit too narrow for my comfort. We were pleased to find a manual bidet installed in the toilet, although an electric and heated version would have been even better. The view from our room and the coffee spot was pretty, albeit industrial, overlooking the water. The espresso met expectations, although I'm admittedly a coffee snob. The breakfast buffet had a wide variety of options,

10/10 Excellent

Sugath

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff ,Specially Anjula he was given me supper service at the pool side ,
Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

4/10 Poor

Omawattie

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
Stayed 1 night in Mar 2024

10/10 Excellent

Myong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to the name
This hotel does indeed feel like a 'Shangri-La'. Excellent job. Received a tour and a taxi ride from the same hotel driver and he was just great. Fantastic stay. Love Sri Lanka!
Stayed 3 nights in Jan 2024

10/10 Excellent

Dennis, Springfield Gardens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting from the USA and had a phenomenal experience! I would highly recommend this particular property. The service, thoughtful architectural design, and exemplary amenities make this an ideal choice while in Sri Lanka.
Stayed 1 night in Mar 2024