2/10 Terrible
Jose
Sep 22, 2024
Disliked: Staff & service
Bad Service
When checking in the girl in the front did amazing, but after heading back to the front counter and extending our stay the person was not very informative causing the next morning being awaking by a call from the front desk that they needed a credit card for extending our stay. After that we received a phone call from our family and we had to be back home due to a family issue that had to do with two minors and we had to be back home ASAP, unfortunately not the front desk nor customer service via phone could assist us and we had to call the third party and they continue to have conflicting stories. We try to change the date for another day and we did not get that opportunity. We will be back in the area in the near future for different events but this time we will choose a different alternative which will consider their customer over the money while business was extremely slow. As a experienced Manager for a Fortune 500 Company we took care of the customer first and made sure they have an outstanding experience.
Thank you very much for your help and understanding.
Jose
Stayed 1 night in Sep 2024