So disappointed in our stay at Hotel Oslo. We booked our room and paid extra specifically based on the photos of the room listed on Expedia, which included a decent-sized balcony where two people could sit and enjoy a bottle of wine while looking out at the city. As we were traveling with our 4 year old through Portugal, my husband had been very much looking forward to a 'date night' out on the balcony after she went to sleep.
To our surprise, the room we received offered nothing of the sort. Instead it was about a 2 foot wide balcony, with barely enough room for one person to sit and no table. Had I known this would be the reality, we would have booked elsewhere.
When we spoke to the front desk, we were only told 'sorry.' I feel like we were lied to - given a completely different room than what we paid for. No other offers or concessions were offered. It ruined our night.
To offer a fair review, otherwise, the hotel is fine. it's a bit dated but the breakfast on offer was lovely, with lots of selection, and the free parking included was really appreciated.