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The Westin Cleveland Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Cleveland Downtown

Exterior
Lounge
Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Laundry

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Public Square
    8 min walk
  • Huntington Convention Center of Cleveland
    9 min walk
  • East 4th Street
    10 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Suite, 1 King Bed with Sofa bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

View from room

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2348)
The price is $120
per night
$141 total
includes taxes & fees
Jan 1 - Jan 2
Drury Plaza Hotel Cleveland Downtown

About the neighborhood

Cleveland

With a stay at The Westin Cleveland Downtown, you'll be centrally located in Cleveland, within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. .This hotel is 0.6 mi (0.9 km) from JACK Cleveland Casino and 0.6 mi (1 km) from Great Lakes Science Center.

What's nearby

  • Huntington Convention Center of Cleveland - 9 min walk
  • Rock and Roll Hall of Fame - 10 min walk
  • Progressive Field - 12 min walk
  • Huntington Bank Field - 13 min walk
  • JACK Cleveland Casino - 13 min walk

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪The Arcade - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Rising Star Coffee Roasters - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬7 min walk
  • ‪DoubleTree Executive Lounge - ‬7 min walk

About this property

The Westin Cleveland Downtown

Lakefront Cleveland hotel in Downtown Cleveland with a 24-hour fitness center
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 484 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a banquet hall, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of The Westin Cleveland Downtown, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has 20473 square feet (1902 square meters) of space consisting of conference space and 18 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning.
The Westin Cleveland Downtown has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 607 out of 1037 reviews" "
Rating 8 - Good. 203 out of 1037 reviews" "
Rating 6 - Okay. 102 out of 1037 reviews" "
Rating 4 - Poor. 61 out of 1037 reviews" "
Rating 2 - Terrible. 64 out of 1037 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Traveled with partner
Disliked: Property conditions & facilities
Room floors were not very clean after day after housekeeping went through. Closet door was broken in the bedroom. Lighting wasn’t conveniently placed for on/off use. Bathroom toilet was leaky and didn’t allow appropriate access for user.
Stayed 3 nights in Dec 2024

4/10 Poor

James

Business traveler
Disliked: Property conditions & facilities
The quality of this property has severely declined over the years. The place looks extremely worn and tired. Staff friendly but not of the caliber that 500.00 per night would warrant. Room service all in plastic and in a bag, yuk. Water pressure in shower horrible. No water in room and had to ask front desk twice. Very sad to see such a decline would not be shocked to see the place shuttered as economic woes in Cleveland have decimated the city
Stayed 2 nights in Sep 2024

6/10 Okay

Helen

Traveled with partner
Disliked: Cleanliness
Good: the restaurant had good food and friendly staff. Bad: We stayed for 3 days and no one ever cleaned or straightened our room. That is ok if the hotel informs you of the policy, but they did not. The room wasn’t particularly clean to begin with. The bathroom slider door was very hard to move and when I checked the runner it was dirty. In a well run hotel, the housekeeping staff should let the engineering staff of issues like stuck doors. Anyway, I won’t stay there again. There are plenty of other hotels in the area.
Stayed 1 night in Sep 2024

8/10 Good

Zabiru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Sadeem

Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Regina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the magnifying mirror in the bathroom, the grab bar in the bath, and the water pressure. Appreciated the complimentary water bottles, and the quiet even though our room backed up to the elevators. Only suggestion is to add more drawers for clothes!
Stayed 2 nights in Sep 2024

4/10 Poor

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wrong room, no sleep
I had booked a king bed room, added a cot, for a wedding. We were unable to check in 17 minutes early, and because of the line at 4pm, had to wait until after the wedding. We were given a room with 2 queen beds. This room was also meant to be an adjoined room, and shared a door with the neighboring room. These neighbors were incredibly loud all night, and because of the shared door, we could hear every word. We were kept up for the majority of the night.
Stayed 1 night in Sep 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Sheri

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
There was a very long line at check in. Security had to escort one man out. But the line was abt 40-50 deep. Waited almost an hr for our keys.
Stayed 1 night in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Sep 2024

8/10 Good

Gary, Pikesville

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great value for a very good hotel. With-in walking distance to the Rock and Roll Hall of Fame.
Stayed 1 night in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
The valet service was great. They were friendly and helpful. The front desk people,not so much.
Stayed 2 nights in Sep 2024

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we checked in the woman at the desk wasn’t very friendly. It was a busy weekend with several concerts and a baseball game. The hotel ran out of snacks and drinks in there. They never refilled them. I asked the desk clerk for cutlery(plastic was fine). He said they ran out the other day and the restaurant was closed. He simply didn’t care. The made knocked on our door at 9:00 am Sunday morning then again at 10:00 am. She wanted us out even though check out was 11:00. She never apologized or offered an explanation. While the property was nice I wouldn’t recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisa Young gets it done! Friendly, fast check in, thank you!
Stayed 1 night in Sep 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water views
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Cindy

Traveled with family
I love the Westin! When I learned Billy Joel/Rod Stewart would be performing at Cleveland Brown’s Stadium, back in January of this year, I immediately bought tickets. Knowing what a major event this would be, I decided to book a hotel stay, so I wouldn’t have to worry about driving home that night. The Westin was a short, 14 min. walk to the stadium. The staff at the Westin, Downtown Cleveland, were all very welcoming and friendly. Our room was ready when we arrived at 3:30 pm. We were on the 14th floor, which gave us a pretty view of Cleveland at night. Everything was perfect; the weather, the Westin, and the concert!
Stayed 1 night in Sep 2024

4/10 Poor

Nicole

Disliked: Cleanliness
No hot water in shower, noisy all night due to poor insulation feom hallway noise and dog barking in room nearby, bed mediocre, tv remove was gross- should be burned. Mold in bathroom, very weird banquet seating thing in room that was as comfy as a wooden bench. Overall, terrible
Stayed 1 night in Sep 2024

2/10 Terrible

John, Beverly Hills

Disliked: Staff & service
Poor in every aspect. Poor staff service and attitudes, no hot water in the shower, no airport shuttle, etc etc. No greeting upon check in, desk staff acted like i was inconveniencing them. Other staff yelling expletives at each other in the hallway. Just bad.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to answer their phones.
It is a beautiful place and we were treated well - when we saw people face to face. We had a problem with people getting setting in the next room and no one would pick up the phone when we called for help. It took us to almost 2 am for them to get security to speak to those people. When I went to the front desk, there were two people sitting there talking…. Why wouldn’t they answer?
Stayed 2 nights in Sep 2024

2/10 Terrible

Markia

Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024