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Hilton Cleveland Downtown

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cleveland Downtown

Front of property
Premium bedding, in-room safe, desk, blackout drapes
Lobby sitting area
LCD TV, pay movies
2 bars/lounges

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Bar
  • Room service

Explore the area

Map
100 Lakeside Ave East, Cleveland, OH, 44114
  • Huntington Convention Center of Cleveland
    5 min walk
  • Public Square
    6 min walk
  • Huntington Bank Field
    7 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Premium Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed (High Floor)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Rockefeller Suite)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Rockefeller Suite)

  • 1184 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

  • 689 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Cardio, Hearing Access Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Cardio, Hearing Access Roll-in Shwr)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 1184 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible (Chairman Suite, Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed, Accessible (Chairman Suite, Hearing Access)

  • 689 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Rock and Roll w/Roll in Shwr)

Suite, 1 King Bed, Accessible (Rock and Roll w/Roll in Shwr) | Living area | LCD TV, pay movies

Suite, 1 King Bed, Accessible (Rock and Roll w/Roll in Shwr)

  • 689 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Yoga, w/Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Yoga, w/Roll-in Shwr)

  • 388 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Yoga Lake View Accessible

Premium bedding, in-room safe, desk, blackout drapes

One King Yoga Lake View Accessible

  • 388 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View, Corner (Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Lake View, Corner (Hearing Access)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View, Corner (Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Lake View, Corner (Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (High Floor, Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (High Floor, Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (High Floor, Hearing Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (High Floor, Hearing Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (High Floor, Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Accessible (High Floor, Hearing Access)

  • 388 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll in Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Roll in Shwr)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Roll in Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Roll in Shwr)

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing Access)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Rockefeller Suite)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Rockefeller Suite)

  • 1184 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Ambarssador, Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Ambarssador, Hearing Access)

  • 689 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Rockefeller Suite, Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Rockefeller Suite, Hearing Access)

  • 1625 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner (Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View, Corner (Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner (Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View, Corner (Hearing Access)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Bathtub (High Floor, Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds, Accessible, Bathtub (High Floor, Access Bathtub)

  • 388 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Lake View (High Floor, Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible, Lake View (High Floor, Hearing Access)

  • 388 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Lake View (High Floor)

  • 388 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Access Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub (Access Bathtub)

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll in Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Roll in Shwr)

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Cardio)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Cardio)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View, Corner (Corner Room)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Lake View, Corner (Corner Room)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing Access)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing Access)

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View, Corner (South View)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View, Corner (South View)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2370)
The price is $120
per night
$141 total
includes taxes & fees
Jan 14 - Jan 15
Drury Plaza Hotel Cleveland Downtown

About the neighborhood

Cleveland

A stay at Hilton Cleveland Downtown places you in the heart of Cleveland, within a 10-minute walk of Huntington Bank Field and JACK Cleveland Casino. .This hotel is 0.6 mi (1 km) from Rock and Roll Hall of Fame and 4.3 mi (7 km) from Cleveland Clinic.

What's nearby

  • Huntington Convention Center of Cleveland - 5 min walk
  • Huntington Bank Field - 7 min walk
  • JACK Cleveland Casino - 9 min walk
  • Rock and Roll Hall of Fame - 12 min walk
  • Rocket Mortgage FieldHouse - 19 min walk

Getting around

  • Tower City-Public Square Station - 12 min walk
  • Cleveland Station - 13 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Dave's Cosmic Subs - ‬4 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪The Burnham Restaurant - ‬1 min walk
  • ‪Eliot's Bar - ‬1 min walk
  • ‪Bar 32 - ‬2 min walk

About this property

Hilton Cleveland Downtown

Pet-friendly hotel with bars connected to the convention center in Cleveland
Hilton Cleveland Downtown offers 600 air-conditioned accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Cleveland hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 600 air-conditioned rooms featuring refrigerators and espresso makers. LCD televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and wedding services.
For lunch or dinner, stop by The Burnham Restaurant, a restaurant that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Cleveland? This hotel has 48984 square feet (4551 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
The Burnham Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bar 32 - This bar specializes in seafood and serves dinner and light fare. Open select days.
Eliot's Bar - This bar specializes in American cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 45 per day; includes in/out privileges)
  • Valet parking on site (USD 55 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 21 for adults and USD 21 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar 32
  • Eliot's Bar
  • The Burnham Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • 48,984 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 26 floors
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Espresso maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 125 lbs per pet

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.00 for adults and USD 21 for children
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 45 per day (in/out privileges)
  • Valet parking fee: USD 55 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cleveland Downtown Hotel
Hilton Cleveland Downtown
Hilton Cleveland
Hilton Cleveland Cleveland
Hilton Cleveland Downtown Hotel
Hilton Cleveland Downtown Cleveland
Hilton Cleveland Downtown Hotel Cleveland

Hilton Cleveland Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1015 reviews" "
Rating 8 - Good. 143 out of 1015 reviews" "
Rating 6 - Okay. 64 out of 1015 reviews" "
Rating 4 - Poor. 34 out of 1015 reviews" "
Rating 2 - Terrible. 30 out of 1015 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Oct 2024

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Ashvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good modern decor. Good room sizes. Great Lake view. Housekeeping and waiting for your valet car could be better and quicker. Restaurants acceptable but breakfast expensive for what is offered.
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Corey

Stayed 2 nights in Sep 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here
It was great! We had a corner room and the view was amazing. Great service and a delicious fall themed cocktail and smash burger late nite. Great water pressure and cozy beds. Thank you!
Stayed 2 nights in Sep 2024

8/10 Good

Pamela B

The mattress was very soft. Could feel springs.
Stayed 1 night in Sep 2024

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

10/10 Excellent

Benjamin, ELVERSON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really clean and modern hotel!
Stayed 6 nights in Jul 2024

10/10 Excellent

Lester

Stayed 1 night in Sep 2024

6/10 Okay

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Modern, friendly, great breakfast, views, roof top bar.
Stayed 3 nights in Sep 2024

10/10 Excellent

QI, Chicago

Stayed 1 night in Aug 2024

10/10 Excellent

Luke James

Traveled with partner
Liked: Cleanliness, amenities
Aziz at Valet and the bell service were top notch. Front desk made everything easy. The room was perfect, and very clean. We had a wonderful dinner on-site. Never been to Cleveland, but now we want to come back and stay with you again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful staff
We stopped in Cleveland overnight as part of a cross-country trip. This hotel was really lovely, centrally located, with great staff. Special shout out to Caden, who got us checked in super quick and had answers for all my questions.
Stayed 1 night in Sep 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service! We were in room 2024
Stayed 1 night in Sep 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Traveled with family
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except 1 issue. The womens bathroom by the restaurant was not very clean and was out of toilet paper twice during our weekend stay. The rooms was great but a nice hotel needs to do better.
Stayed 2 nights in Sep 2024

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Great location by the lake clean room
Stayed 1 night in Sep 2024

4/10 Poor

Latesha

Traveled with family
Liked: Staff & service, property conditions & facilities
I came to this beautiful place visiting from Chicago an we arrived early. We to check in the front staff told us we was too early to check in. We understood being it was 11 the morning.So he said we will put your number in the computer and text you when your room is ready. Great we still understood, came back after meeting up with family at 2:00 pm like hey is it possible we can pay extra for early check in. The lady was nice an explain our room looks to almost be ready we will text you when it is. Cool no problem we waited outside on our car. 3pm rolls around still no text so we proceed to go back in for them to tell us “oh your room been ready” not a text or anything from them. We get our key an wasn’t told how to get to the elevator or what floor we would be staying on after another GUEST ask if we were lost an helping us find the elevator we finally made it to our room
Stayed 1 night in Sep 2024