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DoubleTree by Hilton Cleveland - Westlake

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Cleveland - Westlake

Reception
Point of interest
Point of interest
Point of interest
View from room

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Pet friendly

Explore the area

Map
1100 Crocker Road, Westlake, OH, 44145
  • Crocker Park
    13 min walk
  • Corker's Lounge
    1 min walk
  • Brookpark Station
    24 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    25 min drive

Room options

View all photos for Suite, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Pool View

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Pool View

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Pool View

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Poolside

Room, 2 Double Beds, Poolside | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Poolside

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Treat Yourself Amenity)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Treat Yourself Amenity)

Room, 2 Double Beds (Treat Yourself Amenity) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Poolside

View from room

Suite, 1 King Bed, Poolside

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn Cleveland-Westlake

Breakfast included
Pet friendly
Parking included
Free WiFi
4.1 out of 5, Very Good, (1001)
The price is $99
per night
$116 total
includes taxes & fees
Jan 1 - Jan 2
Hampton Inn Cleveland-Westlake

About the neighborhood

Westlake

Located in Westlake, DoubleTree by Hilton Cleveland - Westlake is in a regional park, within a 5-minute drive of Crocker Park and Lake Erie. .This hotel is 2.4 mi (3.9 km) from Huntington Beach and 6 mi (9.7 km) from Westfield Great Northern Mall.

What's nearby

  • Crocker Park - 13 min walk
  • Huntington Beach - 8 min drive
  • Westfield Great Northern Mall - 11 min drive
  • NASA Glenn Research Center - 18 min drive
  • I-X Center - 19 min drive

Getting around

  • Elyria Station - 18 min drive
  • Cleveland Hopkins International Airport (CLE) - 25 min drive

Restaurants

  • ‪Crocker Park - ‬18 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪The Cheesecake Factory - ‬18 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Condado Tacos - ‬3 min drive

About this property

DoubleTree by Hilton Cleveland - Westlake

Suburban hotel with a fitness center and a 24-hour business center
DoubleTree by Hilton Cleveland - Westlake offers 267 accommodations with iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Westlake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 267 guestrooms featuring refrigerators and microwaves. 37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a ballroom.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Westlake? This hotel has facilities measuring 11001 square feet (1022 square meters), including conference space. Free self parking is available onsite.
DoubleTree by Hilton Cleveland - Westlake has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11,001 square feet of conference space
  • 24-hour business center

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub
The following facilities are closed on Sunday and Monday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 35 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cleveland-West
Holiday Inn Cleveland-West Hotel
Holiday Inn Cleveland-West Hotel Westlake
Holiday Inn Cleveland-West Westlake
Holiday Inn Westlake
Westlake Holiday Inn
DoubleTree Hilton Hotel Cleveland Westlake
DoubleTree Hilton Cleveland Westlake
DoubleTree by Hilton Cleveland Westlake
DoubleTree by Hilton Hotel Cleveland Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel
DoubleTree by Hilton Cleveland - Westlake Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel Westlake

DoubleTree by Hilton Cleveland - Westlake Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 353 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 188 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 127 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with family
Liked: Staff & service
Our room looked very tired. peeling "leather" on chair, fraying carpet was a possible tripping hazard, both lamp shades were damaged and the curtains had an unsightly stain. Long black hair in tub and empty container of body scrub. My brother had a room on the same floor and he did not have any of the issues we had. It was quiet and convenient to shops and the lake.
Stayed 2 nights in Sep 2024

6/10 Okay

Casey

Stayed 5 nights in Aug 2024

4/10 Poor

Chantell

Liked: Cleanliness
Disliked: Staff & service, amenities
I reserved a king room and they put me in a double and the thermostat was broken and needed replaced when I got to my room. Staff member at check in was not friendly or professional.
Stayed 2 nights in Sep 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place at reasonable price. Really good food. Breakfast 5 dollar charge is well worth the cost
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Reginald

Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in excellent repair and scenic.
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Heather

Traveled with family and small children, Traveled with partner
My furniture was dusty ,no bag in ice bucket the glasses for the ice were dirty. Ice machine was broke had to goto next floor to get ice.dirty dishes hidden in a corner left in a door way next to the elevator. Took 2x to call for extra pillows and the bed was uncomfortable. Staff at check in wasnt that welcoming.
Stayed 1 night in Sep 2024

6/10 Okay

Phillip

Stayed 1 night in Sep 2024

8/10 Good

vrijesh

Stayed 1 night in Aug 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Traveled with family
Stayed 3 nights in Sep 2024

10/10 Excellent

Erica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Melissa

Stayed 1 night in Aug 2024

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a small issue with the air conditioner not working, however, staff immediately found a resolution. Very happy with my stay
Stayed 1 night in Sep 2024

2/10 Terrible

Hasan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's owners should not be allowed to take advantage of unsuspecting out-of-town travelers. The rooms are filthy, smelling of mold, and musty old carpets. The lobby, hallways, and the whole building is dated with extremely tired old decor. The furniture, carpet, and drapes are filthy. Extremely loud AC units blowing warm air. Rooms are damp and dirty. Checked in and realized there was no way I could spend the night in this hotel from hell, I immediately returned the key but the manager refused to provide a refund even though I did not use the room.
Stayed 1 night in Sep 2024

6/10 Okay

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was good the lady who checked us in gray eyes red hair was amazing like absolutely amazing. The breakfast was terrible. My room the sofa bed was broken so first night my daughter slept in chair the ac was warm in both rooms so it was really uncomfortable but other than that hotel good
Stayed 2 nights in Aug 2024

10/10 Excellent

Raj, Mountain View

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent especially for the price. The bed was the softest I’ve ever had at a hotel, large tv, has dining, pool/hot tub. Pool area is very busy though, tons of families there. Lots of dining and shopping within a mile. We didn’t make it to the “beach” but they said it was about 5 mins away. They were able to accommodate our early check in and later check out.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
First room A/C didn’t work and was dirty. We were moved to another room and it was better. Staff in restaurant was rude. We left without eating there. If in the area again, we will not stay there.
Stayed 2 nights in Aug 2024

6/10 Okay

stanfort

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Meghan

Stayed 1 night in Aug 2024

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to switch rooms because it was so dirty, dusty, and blotted stains on the bed sheets. The vents were dusty and coated. I asked for a new room and I was given one. The second room, the a/c wasn’t working well and after I showered when I took the towel off the bar the whole metal/plastic bar fell off the wall and struck my foot. Caused me to bleed and bruise. Never got a follow up from the GM like promised. I was given the night for free but that isn’t enough - the place should be CLEAN, it’s a hotel and with that comes trust that I will be comfortable. When I called to tell the front desk about the bleeding foot incident, they sent up a maintenance guy who told me they are in between cleaning staff! He also admitted my a/c was not functional. Still want someone to reach out to me. I shouldn’t be promised something and it not happen. This is not like Hilton at all. On my way back from Chicago, I was getting tired and needed another hotel 3 days later and reluctantly stayed about another DoubleTree in Youngstown, OH. WONDERFUL experience. So I blame the management staff in Westlake OH. You need to take care of your product
Stayed 1 night in Aug 2024

2/10 Terrible

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed there this past weekend for our anniversary for the night. The location was great next to crocker park. However I wouldn't recommend this hotel to anyone! When we arrived around 5 to check-in we were told our room was not ready yet. I originally booked a king size room and instead we got a double queen room. Never once did the staff apologize. When we got to our room the bathroom shower was dirty you could see footprints still in the tub and the room had a musty smell to it. We left around 6 to head over to crocker park we didn't get back to our room until after 1 in the morning. We checked out around 9:45 the next morning. When we got home we noticed we had ants all in our shopping bags and our overnight bag. I've called the hotel several times and no one will get back to me regarding the issues we had at our stay. I wouldn't recommend this place to anyone the staff is rude, it's not clean. This is not like any other Hilton we have stayed at.
Stayed 1 night in Aug 2024