stay at Best Western in Cleveland , booked through Expedia. Unfortunately, the experience was extremely disappointing and far below acceptable standards.
From the moment we arrived:
The hotel had a strong unpleasant odor throughout the property.
The room was in very poor condition.
Instead of an actual shuttle, a regular car picked us up, which was not what was advertised.
Shockingly, we found blood stains on the comforter, which was only replaced after we complained.
We later discovered mold in the bathroom, and when we brought it to the staff’s attention, they acted as if it was normal.
These conditions are completely unacceptable for a paid stay and pose serious health and safety concerns. We did not receive the standard, cleanliness, or service that was promised at the time of booking.