This hotel needs zero stars. We ran into car trouble, called told them we would not be there til the following morning, just as there website states, well then decided to not let us check in when we arrived, but cancelled our whole reservation altogether, even though we had 2 nights. Worst experience ever. Went down the street to another hotel, and they not only helped us, let us do an early check in and waived the fees becasue of how days inn treated us. I understand policy, and check ins, but when we communicate with you about our arrival, and you just want to take our money, your not helping anyone. Hotels.com should ban this establishment from there site or they may loose bisoness as well.