Room was not very clean. There were crumbs on counters, dirt on floors, hair in shower, stains and human substances on pull out bed mattress and cover. Bathroom tile and baseboard tile extremely dirty and in disrepair. Key card system was down and we, along with majority of other guests, had to wait at front desk for an employee to accompany everyone to their rooms, each time we needed to get it. We arrived back at the hotel later in the evening and there was only one person working the front desk, and we would have to wait until she finished checking folks in or ringing them up, until she would be able to walk a group of people to multiple different floors to let us in. It made coming and going VERY difficult, uncomfortable, and time consuming. Also, I think it presented a safety issue as she just took your word that the room she let you in was yours. It was a bad experience overall and we would not return to this location again because of it. Since I went through third part site to buy, I was unable to obtain a digital key on phone to be able to access room. However, if I booked directly through Hilton, the room costs significantly more. The pool was also very cold and there was damage to drywall and ceiling in multiple hallways and common areas, thus making the property, which is seemingly newer, seem unkept.