2/10 Terrible
Aziz
Traveled with family and small children
Nov 25, 2025
Subject: Complaint Regarding Misleading Hotel Facilities and Poor Service
Dear Expedia Customer Support,
I am writing to report an issue with my recent hotel booking made through Expedia. The hotel listing on your website clearly mentioned several facilities, including:
Wi-Fi
Coffee and tea making machine
Daily housekeeping
However, none of these facilities were provided during my stay.
When I asked the front desk about these amenities, the staff responded rudely and stated that, since my booking was made through Expedia, I should contact Expedia instead of them. This behavior was unprofessional and very disappointing.
I booked this hotel based on the facilities advertised on the Expedia website, and the price I paid was influenced by those listed amenities. Since the promised services were not provided, I would like to know:
What is Expedia’s policy when a hotel fails to provide the facilities advertised on your platform?
What resolution, compensation, or refund can be offered for this situation?
I expect this matter to be addressed promptly, as the experience did not match what was advertised.
Thank you, and I look forward to your response.
Sincerely,
Abdul aziz
Aziz
Stayed 2 nights in Nov 2025





















