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Hilton Chicago

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Chicago

Exterior
Lobby
Boating
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Laundry
  • Pet friendly
  • Parking available

Explore the area

Map
720 S Michigan Ave, Chicago, IL, 60605
  • Millennium Park
    ‪12 min walk‬
  • Grant Park
    ‪18 min walk‬
  • Soldier Field
    ‪20 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪39 min drive‬

Room options

View all photos for Family Room, 4 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Family Room, 4 Bedrooms

  • 880 sq ft
  • Lake view
  • Sleeps 16
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Lake View

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Lake View

  • 400 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (Hearing)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Junior Suite, 1 King Bed, Accessible (Hearing)

  • 420 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible (Hearing)

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living area | 37-inch TV with cable channels, pay movies

Luxury Suite, 1 King Bed

  • 880 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

37-inch TV with cable channels, pay movies

Room, 1 King Bed

  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Living area | 37-inch TV with cable channels, pay movies

Luxury Suite, 2 Bedrooms

  • 940 sq ft
  • Lake view
  • Sleeps 6
  • 1 King Bed

View all photos for Room (Parlor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room (Parlor)

  • 370 sq ft
  • Lake view
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Queen Beds

  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 Double Bed

  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Accessible (Transfer Shower)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (Transfer Shower)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

37-inch TV with cable channels, pay movies

Room, 2 Double Beds

  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 420 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, Multiple Beds, Ocean View

  • Sleeps 8
  • 3 King Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living area | 37-inch TV with cable channels, pay movies

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, Multiple Beds

  • Lake view
  • Sleeps 8
  • 3 King Beds

View all photos for Superior Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 1 King Bed (High Floor)

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 2 Queen Beds (High Floor)

  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, 2 Bathrooms

Room, 2 Double Beds, 2 Bathrooms | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, 2 Bathrooms

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 2 Double Beds (High Floor)

  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible (High Floor)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Living area | 37-inch TV with cable channels, pay movies

Suite, Multiple Beds, Non Smoking

  • Lake view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible (High Floor)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Queen Beds

  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Queen Beds, Lake View

  • 400 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 7
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 Bedroom

  • 880 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Lake View

  • 290 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 3 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Luxury Suite, 3 Bedrooms

  • 880 sq ft
  • Lake view
  • Sleeps 8
  • 1 King Bed

View all photos for Traditional Suite, 2 Bedrooms (Parlor)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Traditional Suite, 2 Bedrooms (Parlor)

  • 880 sq ft
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Meeting facility

Palmer House a Hilton Hotel

  • Pool
  • Spa
  • Pet friendly
  • Restaurant
4.2 out of 5, Very Good, (1656)
The price is $190
per night
$249 total
includes taxes & fees
Mar 29 - Mar 30
Palmer House a Hilton Hotel

About the neighborhood

Chicago

With a stay at Hilton Chicago, you'll be centrally located in Chicago, within a 10-minute walk of Buckingham Fountain and Art Institute of Chicago. .This historic hotel is 0.7 mi (1.1 km) from Millennium Park and 0.9 mi (1.4 km) from Field Museum of Natural History.

What's nearby

  • Art Institute of Chicago - 10 min walk - 0.6 miles
  • Millennium Park - 12 min walk - 0.7 miles
  • Shedd Aquarium - 16 min walk - 0.8 miles
  • Grant Park - 18 min walk - 1.0 mile
  • Soldier Field - 20 min walk - 1.1 miles

Getting around

  • Harrison Station - 5 min walk
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪The Lounge At Congress Hotel - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Grant Park Bistro - ‬1 min walk
  • ‪Epic Burger - ‬7 min walk

About this property

Hilton Chicago

Historic hotel with 2 restaurants and a health club
Hilton Chicago offers 1544 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 1544 individually decorated guestrooms. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Take advantage of recreational opportunities offered, including a health club, an indoor pool, and bicycles to rent. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Herb N Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has 234000 square feet (21739 square meters) of space consisting of a conference center and 50 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare.
Kitty O Sheas - This restaurant specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (USD 70 per night)
  • Covered valet parking on site (USD 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 720 Bar and Grill
  • Herb N Kitchen
  • Kitty O Sheas

Things to do

  • Bicycle rentals
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50 meeting rooms
  • Business center
  • Conference center (234,000 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (46 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 29 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1927
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.35 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per night (rates may vary)
  • Covered self parking fee: USD 70.00 per night
  • Covered valet parking fee: USD 85.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 60605

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Hilton Chicago Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 954 out of 1686 reviews
Rating 8 - Good. 308 out of 1686 reviews
Rating 6 - Okay. 213 out of 1686 reviews
Rating 4 - Poor. 116 out of 1686 reviews
Rating 2 - Terrible. 95 out of 1686 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Damonte

Stayed 3 nights in Feb 2025

2/10 Terrible

Gana

Stayed 1 night in Dec 2024

2/10 Terrible

zhuojun

Disliked: Cleanliness, staff & service, property conditions & facilities
Too much extra charge fee
Stayed 1 night in Dec 2024

10/10 Excellent

Ari

Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael T

Stayed 2 nights in Nov 2024

10/10 Excellent

Breno

Stayed 1 night in Dec 2024

8/10 Good

Reid

Stayed 1 night in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Maya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Jamique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Great service! Clean room. Friendly staff. Robert was amazing! He made sure my daughters and I enjoyed our stay. He told us about all the great places to visit. Staff members reached out to us periodically to make sure we were okay! Short walking distance to shops and restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Perfect for bears games!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I could walk around and there was so many things nearby.
Stayed 2 nights in Nov 2024

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location for downtown activities. Room was too hot. Check in very helpful and accommodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Claudine

Stayed 1 night in Nov 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place great staff!!
Stayed 1 night in Nov 2024

8/10 Good

Nazli, Boston

Business traveler
Liked: Cleanliness, staff & service
It was okay it needs some updates
Stayed 3 nights in Dec 2024

8/10 Good

LAnita

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Marshulee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent comfort
Another excellent stay at this elegant historic hotel. It may be huge, but it retains a sense of privacy and quiet. A lakeview room is worth the difference. The elevators are rapid and well-coordinated. The pool is Chicago's best.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Face burn by towels
My mother in laws face got a burn/allergic reaction with the towels this hotel uses. Our guess was the amount of chemicals or chlorine they used to wash those towels. We had to run down to the seven eleven in the freezing cold and get a Benadryl for her face. She was in so much pain and at a point crying of the severity.
Stayed 3 nights in Nov 2024

10/10 Excellent

Darin

Stayed 3 nights in Nov 2024

10/10 Excellent

Lynda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Chicago - what a beautiful city!
Stayed 4 nights in Nov 2024