Check in was a nightmare. We arrived at 1:30pm and our room was not ready, but guaranteed ready by 3pm. We waited in line for 25 minutes to find someone to take our luggage to the storage area. We came back at 4pm and no rooms were ready yet. We waited in line behind 7 sets of people checking in, and we were told this when it was our turn. Yet, they were giving rooms to some of those folks in front of us. I assume, perhaps erroreously that this was because we booked thru a 3rd party...however, we reminded the staff that we are Hilton Honors members. Long story short, we were delayed gettting to our concert, and missed the first couple of songs, as our clothing was in our suitcase. Very understaffed, and not able to meet minimum standards.