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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Property amenity
Daily buffet breakfast (USD 20.50 per person)
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk
Lobby
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$131
$112 nightly
$131 total
Total with taxes and fees
Mar 26 - Mar 27

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(6 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Hotel Riu Plaza Chicago
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 3,390 reviews
$123 nightly
The price is $144
Mar 4 - Mar 5
Total with taxes and fees
Hotel Riu Plaza Chicago

About the neighborhood

Chicago

A stay at citizenM Chicago Downtown places you in the heart of Chicago, steps from Michigan Avenue and Chicago Riverwalk. .This hotel is 0.3 mi (0.4 km) from Millennium Park and 0.7 mi (1.2 km) from Grant Park.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Cloud Gate - 6 min walk - 0.4 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 38 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Chicago Brewhouse - ‬3 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Smashburger - ‬2 min walk

About this property

citizenM Chicago Downtown

CitizenM Chicago Downtown offers 280 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 280 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. 43-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3212 out of 4234 reviews
Rating 8 - Good. 639 out of 4234 reviews
Rating 6 - Okay. 201 out of 4234 reviews
Rating 4 - Poor. 83 out of 4234 reviews
Rating 2 - Terrible. 99 out of 4234 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Guillermo

Stayed 4 nights in Nov 2025

10/10 Excellent

Lilly

Stayed 3 nights in Nov 2025

8/10 Good

Brianna

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service
Somewhat
Stayed 3 nights in Nov 2025

10/10 Excellent

Lisa

Stayed 3 nights in Nov 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, very modern, and although a bit small, it fit our needs perfectly. I loved the self check-in process and the option to choose our room view. Staff was also extremely friendly and helpful whenever we needed anything.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Amazing room
Stayed 1 night in Nov 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Pretty cool hotel with a modern vibe. The rooms are small with the bed up against the wall, so it’s surrounded by 3 walls. It was just a little weird because one of us (between my husband and I) would have to climb over the other if we had to get up in the middle of the night. This is the first time I’ve stayed at a hotel that didn’t supply wash cloths or cups in the room (they did supply towels). There’s also no coffee maker in the room. The staff were friendly and it was pretty quiet for being downtown. The location is great!
Stayed 3 nights in Nov 2025

6/10 Okay

Jeanne, Louisville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean but small. There was no coffee maker and no glasses at the sink or elsewhere. There was also no access to ice. The website indicated that there was no parking available on site. We attempted to contact guest services on our way into Chicago and were placed on hold for 30 min with no answer. So we parked at the closest garage we could find on google (a mile away) and checked in. We then saw information directing guests to their parking facility.
Stayed 2 nights in Nov 2025

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Front desk staff at check-in was extremely rude, rooms are very small especially for more than 1 person, location is great. Lots of usual amenities like robes or water bottles not available. No option of having anything brought to room, essentially a self service hotel which we didn’t realize. Likely wouldn’t recommend staying here until trying to be on a budget, you get what you pay for in terms of price. If you don’t care or aren’t picky about usual perks of a hotel, then this is a good option in a good central location.
Stayed 2 nights in Nov 2025

4/10 Poor

Nastia

Liked: Cleanliness
Disliked: Property conditions & facilities
-
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities
The room was clean! Booked the CitizenM for our anniversary trip, staff surprised us with a sweet gesture (card and snacks). The hotel is in the perfect location. Quiet and very aesthetically pleasing hotel overall. Loved the bar in the hotel and the drinks of course!
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful hotel!
Stayed 5 nights in Nov 2025

10/10 Excellent

journee

Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffini

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were lovely. The rooms are tiny. I’d recommend bringing the smallest bag you can get away with. It was a bit like being in our camper. Someone has to sleep by the wall and climb over your partner to use the restroom. We found it charming instead of a deal breaker like some other reviewers.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location and great price for a quick overnight trip.
Stayed 1 night in Nov 2025

10/10 Excellent

VIktor, Prospect Heighta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Princess

Stayed 5 nights in Nov 2025

10/10 Excellent

Monica E

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel, super cool vibe, central location and amazing staff ! Will be staying again !
Stayed 3 nights in Nov 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yed
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean room and easy check in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Staff was excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was beautiful
Stayed 1 night in Oct 2025