8/10 Good
Ruttanatip, Fitchburg
Nov 28, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property suffered from a major flood a few months back. It is clear they are still recovering. Our room was beautiful, spacious, quiet, and clean. The resort has a great spa and breakfast. The property has grown trees beautifully kept with tasteful decoration. The general manager greeted us every morning. Staff were very friendly, helpful, and polite except for the main person at the front desk. This is why we rated the proper four stars instead for of five. The hotel site & guest booklet suggested that we contact the front desk for most of our questions. However, we stayed for 5days/4 nights and every time we sought help from the front desk we had to deal with the most unhelpful and unenthusiastic receptionist. We had to force her to say hello to us and probed her to answer questions otherwise she would just say and looked at us blankly. My daughter thought it maybe because we are Thai and not foreigners. She needs a new career option & the resort definitely needs an enthusiastic happy front desk person who is willing to step out in front to assist guests. We dreaded having to ask for help from the front desk and hope that other guests didn’t have similar experience. If so, it is so unfortunate for such a wonderful team of staff & a great facility
Ruttanatip
Stayed 4 nights in Nov 2024