6/10 Okay
Sarah
Traveled with family
Aug 19, 2024
Liked: Amenities
Disliked: Cleanliness
This would've been a 5 star review but for the cleanliness of the room. There was dust on the units, cobwebs in the top corners, black mold round the window seals & I've no idea when the floors were last cleaned but DO NOT walk around in bare feet. I also found the bedding very basic, my duvet cover had a hole in it & the pillows were flat & uncomfortable. There were damp patches on the walls, some of which had white deposits so I believe this to actually be damp but when raised with the duty manager was told the rooms were fully repainted 4 weeks ago & it was a reaction of the paint with the lime in the walls. Having reasearched what that looks like it absolutely isn't this & I asked for a partial refund.
We returned to find a breakfast voucher for the cafe but I felt we'd been fobbed off & had no further response (our plans meant we couldn't stay for breakfast so no recompense at all). The sound proofing needs work as well, I could hear every movement next door after they arrived. Given it's advertised as luxury accommodation they really need to up their game to reflect this. However the set up of the room was good with enough space for 2 people, free tea/coffee/wifi & a very convenient location. It's quiet despite the motorway & close to local attractions. More premier inn than premier league.
Sarah
Stayed 2 nights in Aug 2024