I had come to HOTEL RAINBOW after a very tiring journey. We had to attend the interview at the us consulate the next day and just wanted to relax and take rest. As we reached the hotel, we weren't very impressed by its outward appearance or the lobby which was very smalll but we checked in anyway.When we reached our room, we were disappointed all the more. The room was tint, the ac wasnt working. I was sweating with the ac on. They tried fixing the ac twice... but in vain. So we were shifted to another room. That to was much better. The room was bigger and the ac was efficient!Then as we sat to have some coffee aND watch some TV, we realized the tv didn't work. We called the reception. And after sending 3 different hotel staff trying their best, it finally worked.The next morning , we had to have breakfast and leave by 8. We were informed a breakfast buffet will be available from 7:30 to 10.30.We reached at 7:45, they hadn't started setting up the buffet. So we were forced to eat a plate of food selected by them . There was no buffet till 8 as they were still setting up till then.The same day, the WiFi stopped working for a couple of hours and we had to call them 4 times to get that fixed .
For lunch that day, we just ordered some tandoori roti and a bottle of mineral water since we already had some food in the room.
They took 2 hours to get it.3 calls and a huge shouting later, they got it which alone cost me rs. 180. Positives are courteous staff, cleanlines and comfort.