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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
View from room
Reception
Exterior
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(36 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)
Holiday Inn Express Cheltenham by IHG
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 1,001 reviews
$80 nightly
The price is $96
Feb 26 - Feb 27
Total with taxes and fees
Holiday Inn Express Cheltenham by IHG

About the neighborhood

Cheltenham

With a stay at Queens Hotel Cheltenham, you'll be centrally located in Cheltenham, within a 5-minute drive of Cheltenham Racecourse and Imperial Gardens. .This luxury hotel is 0.2 mi (0.4 km) from Cheltenham Town Hall and 0.4 mi (0.6 km) from The Promenade.

What's nearby

  • Imperial Gardens - 1 min walk - 0.1 miles
  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • Everyman Theatre - 7 min walk - 0.4 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪No 131 - ‬1 min walk
  • ‪MooMoo Clubrooms Cheltenham - ‬7 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Victoria's, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 84 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Miranda

Liked: Cleanliness, staff & service
The hotel itself is perfect. Beautiful rooms, gorgeous big bed, great breakfast and great were vwry friendly. However, it was one nigt away for my husband birthday. Child free. What we were not informed is that a very loud, very bassy party was going on in the event room below us. We could not sleep. We went to complain but we just had to put up with it until midnight. It would have been nice to be informed as we would have asked to switch rooms.
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness
Seemed like the bacon and sausage had been pre cooked. Took an age to do own toast. Only one toaster , people waiting.
Stayed 2 nights in Nov 2025

4/10 Poor

Phil

Liked: Room comfort
Disliked: Staff & service
No heating in room. Air con heating not working, radiators switched on for short time after 24 hours. Following some hassle, provided with electric radiators. Breakfast chaotic first morning (short staffed?). Pity as nice building and location. To be fair requested a received a discount.
Heating
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quality breakfast options
Stayed 3 nights in Nov 2025

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, amenities
Everything was as it should be - just perfect. See you again in the new year
Stayed 1 night in Nov 2025

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were obviously given the worst room because we booked through expedia. The room was noisy they offered a different room which was the Same. The third room was a 'suite' but Had no heating. And we had to sleep in dressing gowns and socks. Breakfast was dire. Porridge wasn't cooked and the omelette was grey and inedible. Avoid at all costs had
Stayed 2 nights in Nov 2025

8/10 Good

Leanna

Business traveler
Liked: Cleanliness, staff & service, amenities
Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy
Stayed 1 night in Nov 2025

10/10 Excellent

jordan

Stayed 1 night in Nov 2025

8/10 Good

Angela

Business traveler
Liked: Cleanliness
clean room, comfortable bed.
Stayed 4 nights in Oct 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service
A very warm welcome from the reception for a first time stay
Stayed 1 night in Nov 2025

8/10 Good

Nicola, Reading

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very welcoming on reception upon arrival. The hotel is beautiful and we were able to park in the hotel car park. The overnight charge for this was reasonable at £15.00 and we also had the option to leave the car there after checking out, if we wanted to have a look around the area, at no extra cost. The room was beautifully clean with a large bed and a lovely bathroom with toiletries/towels. We did have a small issue with the control panel for the shower, which had fallen off the wall into the bath. We reported this to reception, as we were not sure if this would present an issue when using the shower, but after pushing it back on the wall, all appeared to be okay. My husband could see that there was tape on the back of the panel, so obviously an ongoing issue and it had fallen off again, when returning to the room after a night out! Reception advised us that no-one was available to look at the shower until Monday, however, if we needed to change rooms, they would organise this for us. A small thing, but a bit annoying was that the glass shower panel was quite small and water leaked over the side and down onto the floor. This was an ongoing issue as water had begun to rot a small section of the wooden bath panel, which is a bit of a shame. One of the bedside lamps was also not working in the room, but this was not an issue for us as there were reading lights above the bed. Overall, we were very impressed with the hotel and the staff and would stay again.
Stayed 1 night in Nov 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.
Stayed 1 night in Oct 2025

6/10 Okay

Carol, Fort Myers Beach

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Liela

Stayed 1 night in Oct 2025

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great room, wonderful staff, great location Dinner at Victoria's restaurant was really excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Sangeeta

Stayed 1 night in Aug 2025

10/10 Excellent

Utsav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were excellent and the room and facilites were great
Stayed 1 night in Oct 2025

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We did not have breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it!
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Staff & service
Nice area
Stayed 1 night in Oct 2025