With a stay at Doubletree by Hilton Cheltenham in Cheltenham, you'll be next to a golf course, within a 10-minute drive of Cheltenham Racecourse and Cheltenham General Hospital. .This golf hotel is 2 mi (3.2 km) from Cheltenham Playhouse and 2 mi (3.3 km) from Walks With Hawks.
What's nearby
Cheltenham General Hospital - 4 min drive
Cheltenham Town Hall - 5 min drive
University of Gloucestershire - 5 min drive
The Promenade - 5 min drive
Cheltenham Racecourse - 8 min drive
Getting around
Cheltenham Spa Station - 12 min drive
Bristol International Airport (BRS) - 78 min drive
Restaurants
The Merryfellow Inn - 14 min walk
Norwood Arms - 5 min drive
Place Fish & Chips - 2 min drive
Curious Cafe - 5 min drive
Clock Tower
About this property
DoubleTree by Hilton Cheltenham-Cotswolds
Hotel in Cheltenham with a full-service spa and a fitness center
Doubletree by Hilton Cheltenham offers 148 accommodations with laptop-compatible safes and safes. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Cribs/infant beds (complimentary) are also available.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.
Make yourself at home in one of the 148 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Lake 52, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 2874 square feet (267 square meters) of space consisting of conference space and 9 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 10 AM on weekdays.
Lake 52 - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. A children's menu is available.
Lilleybrook Bar - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.
Languages
English, French, Russian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Secured self parking on site (GBP 5 per night)
Wheelchair-accessible parking available
Food and drink
Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
A bar/lounge
A restaurant
Snack bar/deli
Restaurants on site
Lake 52
Lilleybrook Bar
Things to do
18-hole adjacent golf course
Bicycle rentals
Fitness classes
Full-service spa
Gym
Indoor pool
Sauna
Spa tub
Steam room
TV in common areas
Family friendly
Free crib
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services
Business services
2,874 square feet of conference space
9 meeting rooms
Outdoors
Garden
Picnic area
Terrace
Full-service spa
Body scrubs
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Sauna
Spa tub
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Assistive listening devices
Front entrance ramp
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible restaurant
More
4 floors
Banquet hall
Built in 1848
Designated smoking areas (fines apply)
Room amenities
Bedroom
Bedsheets provided
Free crib
Hypo-allergenic bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
TV
Food and drink
24-hour room service
More
Ceiling fan
Connecting rooms available
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The property will be renovating from July 22 2024 to February 15 2025 (completion date subject to change). The following areas are affected:
Exterior
Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 15 per pet, per night, plus a deposit of GBP 15.00 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 75 lbs per pet
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: GBP 50.00 per night
Breakage deposit: GBP 200.00 per night
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: approximately GBP 13.95 per person
Secured self parking fee: GBP 5 per night
Pet deposit: GBP 15.00 per night
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Late check-out fee: GBP 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 14492104
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel
DoubleTree by Hilton Cheltenham-Cotswolds Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 344 out of 1000 reviews" "
10 - Excellent
344
Rating 8 - Good. 359 out of 1000 reviews" "
8 - Good
359
Rating 6 - Okay. 168 out of 1000 reviews" "
6 - Okay
168
Rating 4 - Poor. 89 out of 1000 reviews" "
4 - Poor
89
Rating 2 - Terrible. 40 out of 1000 reviews" "
2 - Terrible
40
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
Verified traveler
Business traveler
Sep 25, 2024
Liked: Cleanliness, staff & service, amenities
Verified traveler
Stayed 1 night in Sep 2024
6/10 Okay
Martin, Diss
Traveled with partner
Sep 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was obviously a very good hotel previously, and probably will be again once its renovation has been completed, but at the moment the 21st century isn’t its friend… principally, the lack of a lift (which doesn’t seem to be mentioned anywhere in its publicity) is a pretty significant drawback. That aside, staff are great…
Pro: the staff were friendly.
Con: mis sold, dangerous, grim
I booked a wheelchair accessible room. I let them know I was a wheelchair user travelling alone in advance.
Unfortunately it seemed to be designed for the comfort of the carer of the disabled person.
This assumes all disabled people have carers (we don't, I travel alone) and that their needs are more important than the disabled person.
The issues with the room were :
The bathroom wasn't done to to the same standard as a normal doubletree bathroom. It felt more like an old hospital than a comfortable hotel.
Many things out of reach:
Reception - it said wheelchair access but what they meant is that from the main entrance to the room area you either have to go up stairs or walk 100m+ outside then go up a big step inside to ask for a ramp to be put down.
The emergency alarm in the room (which door safety should go to the floor, not to standing height so it can be pulled if one falls to the floor)
Getting through the front door to the part of the hotel with the room in
The main sink in the bathroom
The shower (head)
The tray in the shower to put your bottles of shower gel etc
The safe
The kettle
The iron
The ironing board
Curtains, so couldn't close them or the windows
The dressing gown
Bed was higher than maximum height recommended for wheelchair users
Plus
Awful WiFi
Dirty towels
Cigarette smell
Very thin walls, noisy
Why does Hilton think that disabled customers don't deserve the same quality of room?
Verified traveler
Stayed 1 night in Aug 2024
6/10 Okay
Estrella
Traveled with partner
Sep 2, 2024
Disliked: Property conditions & facilities
Our stay in this hotel was good overall however the spa was dissapointing. The jacuzzi and the steam room were broken so we could only access the sauna and the pool. It was very busy over the weekend so space was very limited.
We also didn't get our room done because the service came at 5 pm when we were getting ready for dinner.
Staff at the reception and restaurant were lovely, breakfast is very good but additional to the cost of the room.
Parking also needed to be paid separately (£5 per night).
Overall a good stay but no good value for money, from our experience.
Choose to stay at this hotel to celebrate our 50th wedding anniversary before our big party event . We were not disappointed. The hotel staff were very welcoming , polite and professional .
Rooms were spacious and restaurant food was good.
When the landscaping by the lake is finished the views will be outstanding.
Andrew
Stayed 1 night in Aug 2024
8/10 Good
Jackie
Traveled with group
Aug 1, 2024
Liked: Cleanliness, staff & service, amenities
Nice size rooms and lovely views over the back. We didnt use the spa in the end ao csnt comment
Really close to the golf course
Jackie
Stayed 1 night in Jul 2024
6/10 Okay
Verified traveler
Business traveler
Jul 29, 2024
Liked: Staff & service, room comfort
Amazing staff, front desk, bar &welcome guy brkfst
First l give credit to Front desk staff who were amazing by rearranging my dates mixup although l ended up paying more than l had expected. The manageress was brilliant and her colleague.✨
Thewas good and my room was on the quiet side which really helped as l am a light sleeper.
The hotel looked dated when going up to your rooms. Cleanliness needs improving in rooms.
Everything else was great.
Asked for a travel cot and for the first time in ages there was one in the room when we arrived. Stayed in the suite which was perfect for a two year old to run around in and burn some energy before bed time. The only issue was the suite was right above the terrace bar area. Due to the old windows, could hear everything being said below us including the drunken guy shouting at the kids playing cricket at 11pm.