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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Billiards
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Gym
  • Pool
  • Bar
    Bar
  • Parking available
    Parking available

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    3 min drive
  • Charlotte Regional Farmers Market
    4 min drive
  • United States Citizenship and Immigration Services office
    7 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    7 min drive

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton Garden Inn Charlotte Airport

Pool
Free airport shuttle
Pet friendly
Free WiFi
4.5 out of 5, Wonderful, (1015)
Hilton Garden Inn Charlotte Airport

About the neighborhood

Charlotte

With a stay at Tru by Hilton Charlotte Airport Lake Pointe in Charlotte, you'll be a 3-minute drive from Billy Graham Library and 7 minutes from Bank of America Stadium. .This hotel is 5 mi (8 km) from Charlotte Convention Center and 5.4 mi (8.8 km) from Spectrum Center.

What's nearby

  • Billy Graham Library - 3 min drive - 1.3 miles
  • Bank of America Stadium - 7 min drive - 4.7 miles
  • Charlotte Convention Center - 7 min drive - 5.0 miles
  • Spectrum Center - 8 min drive - 5.5 miles
  • Charlotte Douglas Airport Overlook - 9 min drive - 5.5 miles

Getting around

  • Woodlawn Station - 4 min drive
  • Charlotte Station - 14 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive

Restaurants

  • ‪Tequileria - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Kosta's Kitchen - ‬3 min drive
  • ‪Coffey Creek Cafe - ‬4 min drive
  • ‪The Olde Mecklenburg Brewery - ‬4 min drive

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 799 out of 1070 reviews" "
Rating 8 - Good. 155 out of 1070 reviews" "
Rating 6 - Okay. 57 out of 1070 reviews" "
Rating 4 - Poor. 25 out of 1070 reviews" "
Rating 2 - Terrible. 34 out of 1070 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible experience at this property. Flight cancelled meant we had to stay the night in Charlotte. Poor hotel check in woman at 10:30 at night had to handle check-ins, concierge, housekeeping, hotel bar, and laundry. What a job and horrible stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option while having to unexpectedly stay over night at Charlotte airport. Would definitely stay here again
Stayed 1 night in Jun 2024

10/10 Excellent

Oliver

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk night clerk on August 21st. Is a first rate professional. All of us having a bad day and he just made us feel welcome and efficiently checked in 10 people like it was nothing. Impressed if he’s here Friday morning I’m gonna tell him so.
Stayed 1 night in Aug 2024

10/10 Excellent

SaTanya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stay
Stayed 1 night in Aug 2024

8/10 Good

peter

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
no hotel shuttle
The main problem I encountered was on arriving at Charlotte airport I phoned the hotel (per email from hotel.com) to request the courtesy hotel shuttle and the phone number was incorrect. I kept getting a message we are busy please call later. After 3 phone calls spread over 30 mins I ordered a taxi. When I arrived at the hotel the receptionist stated hotel .com was giving out an obsolete phone number and apologized for my distress.
Stayed 1 night in Aug 2024

10/10 Excellent

Lakisha

Liked: Cleanliness, property conditions & facilities
Had a great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints good stay ...i just want to say Andrea was very pleasant...help me out with extending my stay....All staff greet you at the door wich is a good thing and ask if you need help ...
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Stayed 1 night in Aug 2024

10/10 Excellent

Louly

Traveled with partner
Liked: Amenities
Wonderful llace
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unlike the property discription, there was no bar or restaurant. Limited food if you wanted to eat in your room. Had to walk to another hotel for table service. Same for included breakfast which was at adjacent Hampton.
Stayed 1 night in Aug 2024

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
There was a glitch with the phone # for shuttle pick-up. Automated email info needs to be corrected. Staff were very helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Airport shuttle was good
Stayed 1 night in Aug 2024

10/10 Excellent

Olulana, Roslindale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Nice location. Close to shopping and restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Adija

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no need to charge for parking with a parking lot as big as that one.
Stayed 1 night in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and convenient for getting to the airport
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, location convenient as shuttle was close to airport. Unfortunately we weren't able to take advantage of continental breakfast - keep in mind that if you have an early flight, it starts at 6:30
Stayed 1 night in Aug 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Katherine, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
The room was wonderful, but the mattresses are smaller than the frame which I hit my leg on it & foot getting in and out it.
Stayed 1 night in Aug 2024

10/10 Excellent

Katherine, Lynchburg

Stayed 1 night in Jul 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024