The room was nice, clean and comfortable. But, the noises from doors slamming all night we didn't get much needed rest after driving for 14 hours. Very unhappy about that. Also, the lady at the check-in desk would not accommodate us as we are AARP members and said she couldn't sign us up for the reward program until after our stay, which I found ridiculous. She told us to go online to make our reservation and then it will give us the option to add the AARP discount, which it did not. When I told her that didn't work, she did not accommodate us what so ever. Because were so tired from traveling all day we didn't want to go looking for another hotel in an area we weren't formulary will location. Not to mention we were hungry. The reason we choose Holiday Inn Express is because we've stayed at them in different areas in the past and found them very enjoyable and clean. We'll stay again but not at the one in Charlotte.