HYATT house Charlotte/Center City

3.0 star property

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Photo gallery for HYATT house Charlotte/Center City

Exterior
Bar (on property)
Premium bedding, down comforters, pillowtop beds, desk
Exterior
Premium bedding, down comforters, pillowtop beds, desk

Room options

View all photos for 1 Bedroom, King Suite

Premium bedding, down comforters, pillowtop beds, desk

1 Bedroom, King Suite

9.2 out of 10
Wonderful
(24 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, desk

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(159 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(54 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, down comforters, pillowtop beds, desk

Room, 2 Queen Beds (High Floor)

8.8 out of 10
Excellent
(9 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed (High Floor)

Premium bedding, down comforters, pillowtop beds, desk

Studio, 1 King Bed with Sofa bed (High Floor)

8.8 out of 10
Excellent
(16 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(12 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible Bathtub (King)

Premium bedding, down comforters, pillowtop beds, desk

Room, 1 Bedroom, Accessible Bathtub (King)

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, pillowtop beds, desk

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, pillowtop beds, desk

Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, desk

Studio, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Charlotte

With a stay at HYATT house Charlotte/Center City, you'll be centrally located in Charlotte, steps from Spectrum Center and 7 minutes by foot from NASCAR Hall of Fame. .This hotel is 0.4 mi (0.6 km) from Charlotte Convention Center and 0.9 mi (1.5 km) from Bank of America Stadium.

What's nearby

  • Spectrum Center - 1 min walk - 0.1 miles
  • Queen City Quarter - 3 min walk - 0.2 miles
  • NASCAR Hall of Fame - 7 min walk - 0.4 miles
  • Charlotte Convention Center - 8 min walk - 0.4 miles
  • Bank of America Stadium - 15 min walk - 0.8 miles

Getting around

  • CTC - Arena Tram Stop - 1 min walk
  • Charlotte Station - 6 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 18 min drive

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Midnight Diner - ‬1 min walk
  • ‪Nuvole Rooftop TwentyTwo - ‬3 min walk
  • ‪The Public House - ‬5 min walk
  • ‪RedEye Diner - ‬4 min walk

About this property

HYATT house Charlotte/Center City

HYATT house Charlotte/Center City offers 163 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 163 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with digital programming provide entertainment. Partially open bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Charlotte? This hotel has 2183 square feet (203 square meters) of space consisting of conference space and meeting rooms.
A complimentary self-serve breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
HYATT house Charlotte/Center City has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 50 per night; includes in/out privileges)

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property does not offer self-parking. Valet parking is available for a surcharge.

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

HYATT house
HYATT house Charlotte/Center City
HYATT house Hotel Charlotte/Center City
HYATT house Charlotte/Center City Hotel
HYATT house Charlotte/Center Hotel
HYATT house Charlotte/Center
HYATT house CharlotteCenter
HYATT house Charlotte/Center City Hotel
HYATT house Charlotte/Center City Charlotte
HYATT house Charlotte/Center City Hotel Charlotte

HYATT house Charlotte/Center City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1000 out of 1609 reviews
Rating 8 - Good. 334 out of 1609 reviews
Rating 6 - Okay. 141 out of 1609 reviews
Rating 4 - Poor. 68 out of 1609 reviews
Rating 2 - Terrible. 66 out of 1609 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Derek

Stayed 1 night in Nov 2025

10/10 Excellent

Darrell

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 1 night in Nov 2025

10/10 Excellent

jory

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 hotel. Goat Breakfast buffet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrea

Stayed 1 night in Nov 2025

2/10 Terrible

Jaleisa

Stayed 1 night in Nov 2025

2/10 Terrible

Jaleisa

Traveled with partner
My recent stay at the Hyatt was by far the worst hotel experience I have ever had. I booked and paid in full through Expedia for two nights, yet when I arrived, I was unexpectedly charged additional incidentals and an extra night, on top of what I had already paid. The check-in staff member openly stated she did not know why she charged so much, and she was unable to correct it. Her manager was “unavailable,” and no one else at the property could assist me in refunding the incorrect charges. I was told I would have to wait until next week for any resolution. Coming from out of town to enjoy a hotel I previously loved, this was extremely stressful and completely ruined my trip. No one expects to pay twice for a weekend getaway or have their money tied up without explanation. To make matters worse, the valet incorrectly tagged my car, and when I requested it, I was told my vehicle had already been taken out. Only later did they discover that the number in the system did not match the tag on my car. This added even more confusion and frustration during an already stressful stay. Because of these issues, I can’t even give a fair review of the actual room—the check-in process and valet experience overshadowed everything. My trip was essentially ruined due to the multiple incorrect charges, lack of accountability, and lack of support from hotel staff I am truly unhappy and extremely disappointed with this experience.
Stayed 1 night in Nov 2025

8/10 Good

Shawnta

Traveled with partner
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Lee

Great room and great location!
Stayed 1 night in Nov 2025

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities
Nasty facility, not well kept. Bathrooms were disgusting, gym was disgusting. Would never stay here again
Stayed 1 night in Aug 2025

10/10 Excellent

Marion

Stayed 1 night in Nov 2025

4/10 Poor

Tiniece

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good until it was time for a shower water was lukewarm for two days. Front desk was advised
Stayed 2 nights in Nov 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Staff was pleasant and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Libany

Stayed 1 night in Nov 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Service was amazing, and the room was perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Room OK boy in the best shape...a little wear and tear. Staff was great. Free breakfast was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Jacqueline, Glen Burnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff was very nice, breakfast was nice but did not have turkey or chicken products like sausage or bacon.
Stayed 1 night in Nov 2025

8/10 Good

Jason

The guy who did our valet whom I can't remember the name of was super nice and attentive I fully trusted him and the reason our stay would have been five stars. The lady who checked us in, I think her name was Adriana, was also really nice. Only giving four stars because of the man who was at the desk when we left and seemed bothered and not useful in answering the one question I had. Would 100% return if not for him.
Stayed 1 night in Nov 2025

10/10 Excellent

Jordan

Stayed 1 night in Nov 2025

6/10 Okay

Demetrias

Liked: Cleanliness, amenities
Disliked: Staff & service
We always stay here when in town for an event at the Spectrum center. Hotel staff is always great and helpful. But per usual, the valet staff here is absolutely AWFUL. Checked in around 3pm Thursday, no one came to us, we had to walk up to them. Didn’t explain rates or info, just took our name and rode off. The valet who looked like he was in charge( had on a charlotte hornets beanie, didn’t get his name) didn’t even attempt to help or assist. For $65 a night to park, I’d expect more. The whole valet staff needs more training.
Stayed 1 night in Nov 2025

4/10 Poor

Ann

Disliked: Cleanliness, staff & service, amenities
Check in at 3pm…. arrived at 3:30 only to be told room not ready. While forced valet parking just took our car and had no choice but to stand in lobby with our belongings. Customer service then said “room just opened up” but next to elevator. Our choices were wait in lobby with all our luggage or take room next to elevator. Not a great way to start our stay.
Stayed 1 night in Nov 2025

8/10 Good

Richard

Stayed 1 night in Nov 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, amenities
Room was very clean.
Stayed 1 night in Nov 2025