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Over all it was just a frustrating stay. The hotel was aware towels were missing from the room at check-in. They claimed they would bring them up following our check-in but never did. Also, the phone lines were down and construction was happening on the floor right above us. You just could not be in the room from 8am to 6 pm. I am happy it was only one night and I will never return here.
This property is very well maintained and is also beautiful.
Paul
Stayed 3 nights in Dec 2024
2/10 Terrible
Verified traveler
Dec 8, 2024
Disliked: Staff & service
INCONSIDERATE POLICY: CONFUSING HOTEL NAMES
Very very bad experience.
We made error in booking because two properties were similarly named.
With only just minutes from booking, request for cancellation was denied.
We really felt we were deceived by the name similarity and no consideration was given.
I've stayed here several times and always loved it.
michael
Stayed 1 night in Oct 2024
6/10 Okay
ROBERT. G
Traveled with family
Oct 23, 2024
Liked: Cleanliness, staff & service
Tiny single beds! their fault!
Tiny single beds where given in a supposed room upgrade to deluxe, the room we booked had 2 double beds in it and they said sorry it's not available any longer! we booked and paid for room "well in advance" therefore it was Waterfront staff that were to blame for not fulfilling booked room, I am 5 ft 10 inch and close to 190lbs those single beds are for kids! then they ration us to 2 very small bottles of water per day and charge 90p for 500ml per bottle after that!, all in all "Not" happy with our stay.