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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property

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Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Kayaking
Junior Suite (Sanctuary) | View from room
Outdoor pool, free cabanas, pool umbrellas
Junior Suite (Sanctuary) | Minibar, in-room safe, desk, laptop workspace
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar
  • All inclusive
  • Pool
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Cayo Santa Maria, Cayo Santa Maria, Villa Clara, 52610
  • Cayo Santa Maria Dolphinarium
    9 min drive
  • Playa Las Gaviotas
    18 min drive
  • Cayo Guillermo Beach
    235 min drive
  • Cayo Santa Maria (SNU-Santa Clara)
    14 min drive

Room options

View all photos for Junior Suite (Sanctuary)

Junior Suite (Sanctuary) | Minibar, in-room safe, desk, laptop workspace

Junior Suite (Sanctuary)

  • 440 sq ft
  • Sleeps 2
  • 1 Double Bed

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 46 reviews" "
Rating 8 - Good. 15 out of 46 reviews" "
Rating 6 - Okay. 16 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 4 out of 46 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Emil, Miami

Traveled with group
Disliked: Amenities, property conditions & facilities
The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
Stayed 11 nights in Aug 2019

8/10 Good

Kafui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool as the view at the balcony. Very impressive
Stayed 1 night in Aug 2019

2/10 Terrible

Federico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Stayed 3 nights in Jul 2019

6/10 Okay

Evilotje, Amsterdam

Liked: Property conditions & facilities
Disliked: Staff & service
Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2018

10/10 Excellent

REMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Détente, soleil et mojitos
Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness
Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
Stayed 10 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2020

6/10 Okay

Andréa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

4/10 Poor

Nerea, Holanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.
Stayed 4 nights in Sep 2019

8/10 Good

Moira mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa estadía en el paraíso
Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Très belle chambre au Sanctuary mémory et très beaux jardins . Plage propre mais très étroite du côté de Sanctuary . Nourriture déplorable et les restaurants proposés le soir en dehors du buffet ne sont que les plats du buffet servis à table . En même temps, on est à Cuba donc ne pas s attendre à des supers plats raffinés !
Stayed 3 nights in Jul 2019

4/10 Poor

Massimo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mancanza di pulizia, lenzuola e salviette sporche, scarafaggi nelle camere e nella zona ristoro; spesso si sente uno sgradevole odore di fognatura, il cibo è di bassissima qualità anche nei vari ristoranti. La spiaggia è bellissima e buoni i servizi, ma il resto è molto deludente.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
nourriture du buffet très moyenne qualitativement et industrielle les restaurants à thème très vite saturés en réservation , lors de notre séjour nous n'avons pas pu diner à ces restaurants qui sont meilleurs que le buffet. j'ai demandé 2 fois (le matin) à changer une serviette tachée, elle a été changée que vers 22h (trop tard!!) trop de musique autour de la piscine belles chambres personnel aimable mais globalement l'organisation n'est pas à la hauteur de cet hotel, très compliqué pour avoir des infos
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
La Struttura del Sanctuary sorge a 100 metri dalla stuttura "sorella" Grand Memories risultando superiore in termini di qualita' generali' e soprattutto di cibo. La struttura e' bella per lo standard cubano e di fronte ad un mare stupendo. Camere pulite ampie, luminose e moderne. Consigliatissima rispetto al Grand Memories. Cibo sufficiente, mangiando nel ristorante della struttura (da prenotare la mattina). Da evitare assolutamente il buffet del Grand Memories li accanto di qualita' molto bassa. La maggioranza del personale e' cortese ma certamente non da 5 stelle. La clientele, per lo piu' Canadese molto piu' interessata alla quantita' che alla qualita' del cibo. Animazione discrete. Piscina ampia e pulita.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
La struttura e' comunque bella, di fronte al mare, leggermente retro', con camere pulite ed in buono stato collettivo. Funzionali e luminose.
Stayed 3 nights in Feb 2019