10/10 Excellent
EDGAR
Traveled with partner
Oct 15, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations in every way! The customer service was truly superior, thanks to the outstanding staff. Nelson, Martin, Sandra, and Jose went above and beyond to ensure our stay was comfortable and memorable.
The restaurant food was simply to die for - fresh, delicious, and expertly prepared. The air conditioning was perfect, and the views from our room were stunning. The drinks were also top-notch, and we enjoyed every moment of our stay.
Sadly, we didn't have time to try the spa, but the room service was quick and phenomenal. The staff were always friendly and attentive, making sure we had everything we needed.
Overall, I highly recommend this hotel for its exceptional customer service, delicious food, and comfortable amenities. Thank you, Nelson, Martin, Sandra, and Jose, for making our stay truly unforgettable! To the staff I didn’t mention thank you too for making me and my partner feel right at home in the heart of Cartagena.
EDGAR
Stayed 3 nights in Oct 2024