6/10 Okay
Lionel
Jul 8, 2024
Liked: Cleanliness, property conditions & facilities
Colombian immigration requires an address before we entering the country and the property would only disclose the address 24 hrs before our arrival. First we had to text them an immigration stamp in our passport. Why? We had already paid for through our booking.
Getting inside the property was complicated. The entry code for the lock expired every 5 minutes. The people providing the code didn't speak English and never explained anything about the lock defect. We received multiple entry codes every 5 minutes until we were finally able to open the door.
Finally, the entry code we initially used to open the door couldn't be used after the 1st entry. A magnified card was required to open the door subsequently. The front desk had only given us 1 magnified card to turn on power in the condo. An hour later, they finally brought the magnified card/key to open the door without an entry code. No one explained this very convoluted lock system. Unlike hotels where each occupant gets a key to access their room, we had to share 1 key among 4 people which made everything complicated throughout our stay.
A single entry code throughout our trip would have been simpler. If I have one bad thing to say about travelling to Colombia is that they have a very bureaucratic approach to tourism (provide passport numbers before flying in, entry fee for each visitor upon arrival, etc.).
Lionel
Stayed 7 nights in Jun 2024