4/10 Poor
TONY SEMEDO GARCIA
Sep 9, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
This hotel had potential but it did not uphold the expectations I had based on the reviews I seen. I travel quite a bit and am not someone who complains but I am not satisfied whatsoever with my stay. The hotel itself is decent and the rooftop pool is beautiful. What was awful was my group and I were basically begging them to clean our room which they did days later. When we asked we were told yeah yeah and it would never be done. Towels were never replaced either which I’ve never experienced when staying anywhere, constantly asking for our rooms to be cleaned and towels to be changed. Our sheets were also dirty as well. it was very frustrating. We were also told we had to pay to have our rooms cleaned everyday which is ridiculous. I also was frustrated with the fact we were told we had to pay to have our own drinks at the pool or we had to buy their items, I don’t know if the bartender was trying to get one over on us or not because the next day I seen a group with a whole cooler of items and was not told anything. The Wi-Fi in my room also did not work whatsoever so we had to use our cellular data. Overall the experience was uncomfortable and I wouldn’t recommend it. Again coming from someone who isn’t super particular this is sad.
TONY SEMEDO GARCIA
Stayed 4 nights in Sep 2024