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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Terrace/patio
Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes
Lobby
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$96
$80 nightly
$96 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • Place, Cardiff Castle
    ‪3 min walk‬
  • Place, Bute Park
    ‪3 min walk‬
  • Place, Utilita Arena Cardiff
    ‪9 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

9.8 out of 10
Exceptional
(33 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible

9.2 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(136 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout drapes

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed (Up to 3 Guests)

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed (Up to 3 Guests)

10.0 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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Total with taxes and fees
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About the neighborhood

Cardiff

A stay at Hotel Indigo Cardiff by IHG places you in the heart of Cardiff, within a 10-minute walk of Cardiff Castle and Principality Stadium. .This hotel is 2.1 mi (3.4 km) from Cardiff Bay and 0.1 mi (0.1 km) from Queen Arcade.

What's nearby

  • New Theatre - 1 min walk - 0.1 miles
  • Cardiff Castle - 3 min walk - 0.2 miles
  • Bute Park - 3 min walk - 0.2 miles
  • St. David's - 3 min walk - 0.2 miles
  • Utilita Arena Cardiff - 9 min walk - 0.5 miles

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 46 min drive

Restaurants

  • ‪The Owain Glyndwr - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Executive Lounge Hilton - ‬4 min walk
  • ‪Jollibee - ‬3 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hotel Indigo Cardiff by IHG

Hotel Indigo Cardiff by IHG offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 122 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Satisfy your appetite for lunch, dinner, or brunch at Lefel6 Bar and Restaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cardiff? This hotel has 43 square feet (4 square meters) of space consisting of conference space and meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 19 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 per person
  • Nearby parking fee: GBP 19.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1212 out of 1646 reviews
Rating 8 - Good. 314 out of 1646 reviews
Rating 6 - Okay. 79 out of 1646 reviews
Rating 4 - Poor. 22 out of 1646 reviews
Rating 2 - Terrible. 19 out of 1646 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Portia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location ,clean ,breakfast,staff, all very good ,only. 1 thing the bed is very high .
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Stayed 2 nights in Nov 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a superior double room which slept 4, the room was spotless and was well furnished with good amenities. The only thing that let the room down was that there was no view out of the windows. Saying that we had a comfortable night's stay and would not hesitate to stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Traveled with group
Location was very central, staff were friendly and helpful. Breakfast was outstanding and served in a lovely rooftop restaurant. We had a great stay
Stayed 1 night in Nov 2025

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not have breakfast but everything from check in to check out was excellent. The showers were particularly good and rooms decorated very tastefully and very comfortable. The complementary Welshcakes in reception were a nice touch. The hotel was centrally located on Queen street, very convenient for the Castle, shopping and Principality Statium. Definately recommended and would stay again
Stayed 2 nights in Nov 2025

6/10 Okay

Mrs Caroline

Business traveler
Liked: Cleanliness, staff & service
The directions to the hotel were useless, and the picture is misleading. For anyone walking, it's impossible to recognise the hotel from this picture. It took me 20 minutes of walking around in the dark in poor weather to find the rear entrance to the arcade that the hotel is in. Please change the welcome email to say that the arcade is opposite Boots and between Monmouthshire Building Society and Hays Travel. Then I had problems with the electricity in my room which stopped working TWICE which was inconvenient. The hotel team did sort me out with a different room but they also admitted that my first room was known to have electrical problems - that's not good enough, having electricity is a basic requirement in a hotel room in 2025.
The entrance to the hotel is nothing like the photo in the description. It's between two shops in this Cardiff shopping street.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and amenities. Great staff and service. Perfect location. All in all a great stay.
Stayed 1 night in Nov 2025

8/10 Good

Glan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was cold reported to staff and told to let Hotels.com know on here for a refund
Stayed 1 night in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Central Cardiff, clean and quiet. Very reasonable rates.
Stayed 1 night in Oct 2025

10/10 Excellent

steven

Stayed 1 night in Nov 2025

10/10 Excellent

Ozioma

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Lovely boutique decor Amazing staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

10/10 Excellent

Petra

Stayed 1 night in Nov 2025

10/10 Excellent

Satvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very good, bathroom was in good shape.
Stayed 1 night in Oct 2025

8/10 Good

Duncan

Stayed 4 nights in Nov 2025

6/10 Okay

Chloe

Liked: Cleanliness, staff & service
Staff were lovely and breakfast had great variety. The fridge in our room was warm which was disappointing as it was one of the reasons we chose to stay in this hotel. Also experienced a strange knocking noise from the air conditioning unit throughout the night despite it being off which impacted sleep quality.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Reception staff were lovely, room was great very clean plenty of space. Lovely bar on the 6th floor and hotel is very central.
Stayed 1 night in Nov 2025

10/10 Excellent

Emma Louise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was incredible. The location was perfect, so central to everything! The building felt very secure, and the rooms were spotless! Staff went above and beyond to accommodate us after an early flight. Really couldn’t fault it and will definitely be back next time I’m visiting Cardiff
Stayed 2 nights in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Callum on reception was amazing. So friendly and so helpful, even when it was busy and customers were complaining. He remained professional and a credit to the hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, amenities
Clean room and friendly helpful staff will stay again
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Room and staff were amazing
Stayed 1 night in Nov 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room & the staff are always super friendly & helpful. Love staying here for a night in Cardiff.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and informative greeting by receptionist on duty. Lovely upgrade of free mini bar and a drinks voucher for the main bar. Room was spotless. Varied selection of coffee and tea in our room with a coffee maker. Bar colleague gave a warm friendly welcome again it was spotless. Breakfast again warm and friendly greeting and shown to our seats. Menu full and varied options hot and cold. Overall no faults found and staff were all lovely . In an ideal central location.Would definitely stay here again .
Decorated for our upgrade
Decorated for our upgrade
Loved the chair
Huge double shower
Stayed 1 night in Nov 2025