Hotel Staff was very uninviting, did not go over any basic information, such as, AC control, breakfast details, Wifi, not to mention, when we booked an excursion, they almost got away with over-charging us, which was apparently a mistake (highly doubtful).
They gave us a room where AC didn't work, and immediately upon our complain, acknowledged it as if they already knew, and were just hoping we wouldn't notice or say anything. They did the same thing when we asked about Wifi - acknowledging, that the room we were in, did not receive signal, and we would need to go into the lobby to use the internet. The only saving grace with this hotel was that it was a little cheaper (20 Euro) than the rest in Capri. I would suggest paying the extra.
Also - the patio, balcony area was practically un-usable due to dirt, leaves, dirty cushions, etc.
O yes, none of the phones worked in our room, we had luckily a local mobile phone we used to call the reception.