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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
2 outdoor pools, pool umbrellas, sun loungers
Premium bedding, free minibar, in-room safe, blackout drapes
55-inch plasma TV with cable channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
$528
$432 nightly
$528 total
Total with taxes and fees
Mar 12 - Mar 13

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Accessible

  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Accessible

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Family Junior Suite, King Bunk and Trundle Bed

7.4 out of 10
Good
(11 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front Double

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View Double

8.2 out of 10
Very good
(23 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double

8.2 out of 10
Very good
(42 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King

8.6 out of 10
Excellent
(55 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Standard Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View King

8.6 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout drapes

King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 16 mi (25.7 km) from Moon Palace Golf Club.

What's nearby

  • La Isla Shopping Mall - 16 min walk - 0.9 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 19 min walk - 1.1 miles
  • Forum Beach - 4 min drive - 1.1 miles
  • Cancun Convention Center - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and free minibar items. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3980 out of 6340 reviews
Rating 8 - Good. 1441 out of 6340 reviews
Rating 6 - Okay. 541 out of 6340 reviews
Rating 4 - Poor. 178 out of 6340 reviews
Rating 2 - Terrible. 200 out of 6340 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Olena

Liked: Cleanliness, amenities, property conditions & facilities
I visited Sunscape Cancun on a solo trip and had a great experience. The staff were welcoming, the resort felt safe, and everything was easy to navigate on my own. The beach and pools were relaxing, the rooms were clean, and there was always something to do without feeling overwhelmed. Whether I wanted quiet time or a bit of activity, the resort had the perfect balance. Overall, a comfortable and enjoyable stay for solo travelers.
Stayed 6 nights in Nov 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jennifer Margarita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding food, atmosphere, & the employees are the kindest people.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ryan Gregory

Stayed 7 nights in Nov 2025

10/10 Excellent

Raichy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience,fuimos en la familia y la atención fue grandiosa muy buen resort para pasar en familia ,muy buen servicio de limpieza,comida,el personal muy buenas personas
Stayed 3 nights in Nov 2025

8/10 Good

Jose Carlos

Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service, good food
Stayed 7 nights in Nov 2025

8/10 Good

Mario, Los Angels

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, and the alcohol was not watered down.
Stayed 4 nights in Nov 2025

10/10 Excellent

Wennay Reed Shayvonne, Oakland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place so nice and clean. It was great vibes and the staff were very friendly and helpful .
Stayed 5 nights in Nov 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

6/10 Okay

Sayra

Traveled with partner
Liked: Staff & service, amenities
Staff was great and good vibes. Wish there was better food option and better cleaning we found a couple cockroaches in our room
Stayed 4 nights in Nov 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
room cleaned every day and spotless/amenities were awesome/staff was courteous, friendly, very helpful/4th floor ocean view excellent except noise (banging) at night from improperly secured cabana coverings/food and drink options excellent with wonderful service/
Stayed 5 nights in Nov 2025

10/10 Excellent

shiyu

Liked: Cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

Dzianis Valiantsin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great time for my family, 5 stars. Good food. Only BBQ restaurant meat is suck. Sofa bed should be changed or fixed in 2651, kids were not Happy first night, but additional bed was provided immediately when we asked
Stayed 7 nights in Nov 2025

10/10 Excellent

Anurag

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small and beautiful resort . Plenty of food options. Go All Inclusive
Stayed 5 nights in Nov 2025

8/10 Good

Sameika

Stayed 3 nights in Nov 2025

10/10 Excellent

Lorenzo R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with all your services, your staff was very well educated ,treated us with respect and love. You will be our hotel from now on.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jamie Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was Amazing! Room was nice with a beautiful view. We enjoyed our stay totally recommend.Restaurants and bars were good and always clean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricardo from the VIP bar was excellent bar tender, Raphael from the bar on the beach was awesome 😎 all the staff it was wonderful and very friendly, I hope to go back again
Stayed 7 nights in Nov 2025

10/10 Excellent

Jasnoor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment was excellent from all the activities offered at the resort. Plenty of chairs and cabanas by the beach and great staff service. I would come again and again to Sunscape.
Stayed 4 nights in Nov 2025

4/10 Poor

Jean-francois

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well, i want to rated that hotel higher, it maybe because it in Cancun.... or not ! Food it good but not excellent, mostly buffet and limited a la carte without reservation. I didn'ttried all of theme but...hotel it also under think of renovation. Cocktails are all to sweet , beer and wine selections are really limited. Room it cool, large king bed with too many pillows! Beach spot it ok, rock spot but that beach it loke 5 km so find your lovely spot if you need, at 5 min of coco bongo. Spa really expensive and you cant uesd theme facilities so no hot tubs in your all inclusive trips if you dont spend extra money.
Stayed 2 nights in Nov 2025

8/10 Good

Aldo

Stayed 4 nights in Nov 2025

10/10 Excellent

Selin

Great
Stayed 2 nights in Oct 2025

10/10 Excellent

maria g

Liked: Cleanliness, staff & service
None
Stayed 5 nights in Nov 2025

8/10 Good

Elvin

Stayed 7 nights in Nov 2025